IT Data Center Operations Manager

Qualcomm•Atlanta, GA

33d•Onsite

About The Position

We have an opportunity in our Global IT Operations team for an experienced, intelligent, and motivated IT Manager who is enthusiastic about data center and/or Facilities-IT design, deployment, and operations management. This position interacts heavily with Facilities/Construction (non-IT) teams and traditional IT teams across Qualcomm's global landscape. As a member of our global team, you will manage resources associated with existing and new data centers and IT rooms globally from Atlanta, Georgia. You will play a critical role in maintaining monitoring systems, uptime, performance, and capacity planning. Bring your proven track record operating Mission Critical IT spaces to our fast-paced, highly collaborative team. We hold ourselves to high standards and take pride in our work. You should be dedicated to excellence, have a strong sense of personal responsibility, and be self-driven. This role is not remote and requires full-time onsite work in Atlanta, GA (5 days per week). Provides leadership for those involved in the development, design, implementation, optimization, and operations of Information & Communication Technology (ICT) spaces, systems, and functions that support company business processes and technical information system platforms. Responsibilities include, but are not limited to: Analysis, selection, and modification of IT Infrastructure Management systems and software applications. Managing individuals involved in the design and installation of networked IT Infrastructure systems. Providing direction for efforts to protect the company's data, tools, and information systems. Ensuring infrastructure architecture standards maximize efficiency and support platform compatibility. Subject matter expertise required in ICT spaces and standards, IT Security, Operations, and Project Management. Coordinates delivery of shared IT & Facilities Capabilities & Services to IT and Business Unit user groups to ensure uninterrupted IT service. Selects, develops, and evaluates personnel to ensure efficient operation.

Requirements

6+ years of IT-related work experience with a Bachelor's degree.
OR
8+ years of IT-related work experience without a Bachelor's degree.
2+ years of experience leading projects/programs.

Responsibilities

Working independently with minimal supervision.
Supervising direct reports.
Making impactful decisions that influence program/project success, finances, and objectives.
Communicating complex information to diverse audiences; may require negotiation and influence.
Managing a small budget and contributing to P&L decisions.
Influencing key organizational decisions through consultation with senior leadership.
Executing multi-step tasks requiring simultaneous cognitive abilities.
Applying deductive and inductive problem-solving with intermediate data analysis.
Innovating new processes and procedures within established guidelines.
Demonstrating ownership and urgency in addressing technical issues and strategic challenges.
Motivates team to adapt to changing priorities.
Collaborates across teams to complete projects.
Sets performance expectations and evaluates team members.
Allocates workload based on availability, skill set, and current assignments.
Develops and mentors experienced team members.
Conducts regular performance reviews and identifies development opportunities.
Leads implementation of standardized tools and processes.
Promotes a unifying team vision and fosters a collaborative environment.
Addresses skill gaps through targeted resources and development.
Communicates plans and roadmaps clearly.
Evaluates opportunities for process improvements and resource optimization.
Encourages diverse contributions across backgrounds and cultures.
Leads cross-domain requirement development with IT and Facilities stakeholders.