IT Customer Support Specialist

University of Idaho • Moscow, ID

56d • Onsite

About The Position

The University of Idaho is seeking a skilled and service-oriented IT Customer Support Specialist to support our campus community. This full-time, in-person position is a primary position at the IT service desk, responsible for delivering high-quality technical support, mentoring part-time staff, maintaining documentation, and coordinating with Tier 2 teams to ensure efficient escalation and resolution processes.

Responsibilities

• Troubleshooting a wide range of technical issues, including account access, software errors, hardware malfunctions, and connectivity problems
• Creating and maintaining knowledge base articles for both the University community and internal IT support
• Assisting in onboarding and training new staff
• Following defined U of I OIT processes to resolve incidents or fulfill requests for service
• Maintaining accurate, detailed, and compliant ticket documentation to support team collaboration and service transparency
• Improving the efficiency and effectiveness of OIT processes, services, and increasing personal job knowledge
• Assisting in the manufacturing, administration, and distribution of student ID cards
• Supporting administrative tasks such as scheduling, time tracking, and general coordination to ensure smooth daily operations
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees