IT Customer Support II
About The Position
Primary purpose: Provides support to end users for computer, application, system, device, access and hardware issues. Identifies researches and resolves technical problems of moderate complexity. Responds to telephone, email and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. Tallgrass was named one of the 2023 Top Workplaces USA and highlighted in Colorado's Top Workplaces for the past seven consecutive years. Tallgrass is a leading energy infrastructure company focused on safely, reliably, and sustainably delivering the energy and services that power our nation and enable our quality of life. At Tallgrass, we value our teams and strive to create an environment where employees feel respected, and their contributions are valued. We aim to support employees' physical, mental, and financial well-being through a comprehensive Total Rewards Program.
Responsibilities
- Provides support to end users for computer, application, system, device, access and hardware issues.
- Identifies researches and resolves technical problems of moderate complexity.
- Responds to telephone, email and online requests for technical support.
- Documents, tracks, and monitors the problem using applicable systems and tools.
- May coordinate with other teams or departments to resolve user problems.
Benefits
- Industry competitive pay
- Health insurance package options that include Flexible Spending & Health Savings Accounts
- Infertility Coverage
- Parental Leave
- 401(k) with up to a 6% match that vests immediately plus an employer discretionary contribution of up to 4%
- Wellness Programs and Mental Health Resources
- Employer-paid life insurance, short-term disability, and long-term disability coverage
- Critical Illness & Accident Insurance
- Vacation, sick days, paid caregiver leave, volunteer and bereavement paid time off
- Identity theft protection
- Annual discretionary bonus
- Generous Tuition Reimbursement Program
- Company-paid holidays and floating holidays
- Company vehicle (if applicable)
- Employee discounts; vehicles, tires, cellular plans, and more
- Networking and employee engagement events
- Personal development to grow your career with us based on your strengths and interests
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
