IT Customer Support Analyst
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About The Position
The IT Customer Support Analyst position is responsible for providing customer support for the resolution of complex desktop application operational and use issues. The analyst assists users in analyzing and identifying technology solutions to meet business requirements in areas of assigned responsibility. This role includes conducting analyses, testing, writing documentation, and implementing deployment packages for new applications and software upgrades. The ideal candidate will possess technical expertise and interpersonal skills, enabling them to effectively engage with employees, customers, and team members with varying levels of IT understanding. They should have experience working on an enterprise IT support team, particularly with a focus on service desk, software procurement and deployment, and level 1 and level 2 IT-related issues. The candidate hired will be required to pass a drug screening, background check, and may be required to pass a job-related physical evaluation.
