IT Credentialed Trainer

St. Luke's University Health Network•Allentown, PA

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Credentialed Trainer is responsible for providing successful IT software training and IT support to a diversified audience for our major Healthcare Network’s/IT Department’s electronic healthcare record system. Utilizes the current Epic system applications as well as future IT project applications. It will require flexible work hours to meet the needs of the user community.

Requirements

Bachelor’s degree in education, instructional design, financial, clinical field, or equivalent combination of education and experience is required.
2 years of experience as SLUHN Credentialed Trainer in Ambulatory, Clinical or Revenue applications and/or 2 years of experience in a formal classroom setting or equivalent environment with excellent classroom facilitation/speaking skills and strong understanding of training methodology.
Epic Principal Trainer Proficiency in Training Environment Build for one application within 6 months in position.
Active participant in assigned Support Team(s) meetings.
Demonstrated knowledge and comfort in fulfilling all levels of requested end user support.

Nice To Haves

Experience with providing training with an (EHR) Electronic Health Record is preferred.
2 – 5 years of healthcare experience preferred.

Responsibilities

Develop a strong understanding of Information Technology (IT), Epic application(s), and third-party application(s) as implemented at SLUHN
Conduct in person and virtual software training classes for the SLUHN community of workforce members as assigned based on credentialing competency
Facilitate Network training and communication of changes, enhancements, and upgrade education
Demonstrates competency in the curriculum and applications, demonstrating growth, development, and appropriate communication, in the application(s) and/or role(s) for which they are credentialed
Identifies and recommends adjustments and updates to educational documents and curriculum based upon direct observation of production usage and training environment and curriculum deficiencies
Administers competency tests to end users
Maintains training records in the learning management system (My E-Learning) and IT systems as per guidelines
Activates end user production access based upon successful completion and all training requirements
Responds to end users’ needs and collaborates with other training staff to identify and develop appropriate technology solutions for teaching and learning
Provides 1:1 support to all levels of SLUHN Network (both clinical and operational) on IT, Epic and third-party application(s) utilizing their knowledge of technical processes, clinical and revenue workflows, and superior customer service skills