IT Corporate and Store Support

EAST KENTUCKY NETWORK LLC

About The Position

Provides and supports information systems within the organization, with an emphasis on End-User Desktop Support. Supports company IT policies, procedures and security measures.

Requirements

Position requires an Associate's Degree (A.A) or equivalent.
Minimum 3 years experience; or equivalent combination of education and experience.
Position requires solid knowledge of:
Network Structure and Protocols
Windows, Linux, and Mac Operating System Installation and Support.
General Computer Hardware and Software Troubleshooting and Support.
Communications, Problem Solving, and Organization.
Climb stairs and/or ladders
Lift boxes weighing approximately 1 to 100 pounds
Work under pressure in order to meet strict deadlines or respond to emergencies
Differentiate between colors
Communicate orally and in writing in an excellent manner
Operate general office equipment (i.e., fax machine, photocopier, computer printer) stationed between 3 and 4 feet high
Sit for long periods of time
Comprehend and apply complex information
Concentrate for prolonged periods of time
Maintain attendance according to company policy
Provide on-call services upon short notice
Work on elevated surfaces

Nice To Haves

IT Certifications such as A+, N+, MTA/MCSA, or CCENT/CCNA are preferred.

Responsibilities

Workstation Setup, Deployment, Maintenance, and Usage Tracking.
Printer and Toner Purchasing, Deployment, Replacement, Maintenance and Usage Tracking.
Software Setup, Deployment, Maintenance and Usage Tracking.
PBX/Desk Phone Deployment, Setup and Support.
Maintain Retail Store Network Connectivity and Reliability.
Assist with Systems/Server Installation and Network Cabling.
Assist with Assigning/Dispatching, Following Up With, and Closing Trouble Tickets.
Strive to achieve maximum user satisfaction by responding quickly and effectively to problems, questions and requests from employees.
Remain current with regard to new technologies and applies this knowledge in the workplace where possible.
General IT Department duties including: department vehicle upkeep, Intranet updates, and other IT Support needs.
Provides on-call support as needed; participates in an on-call rotation on a regular basis.
Performs other duties as assigned.