IT Consultant

Ascend Partner Firms•Tampa, FL

10h•Onsite

About The Position

At Ascend, we understand the struggles that accounting & finance professionals face in traditional public accounting firms - from rigid hierarchies, overwhelming workloads, and the elusive work-life balance. It’s time for a transformative change. We believe your ambition should not be constrained by outdated practices or opaque career paths. Here, you're not just a number; you’re a valued member of a community that supports & celebrates your professional & personal fulfillment. Our mission is to transform the public accounting experience into one where work-life harmony is a reality, and where your career advancement is supported by a nurturing network and comprehensive resources . Ascend empowers entrepreneurial CPAs to reach their goals with an innovative growth model that brings our partner firms into the new age. Backed by private equity from people-focused Alpine Investors, Ascend is building a modern platform for regional accounting firms that enables them to stay independent while having access to resources of a large CPA firm. These resources include growth capital, robust talent acquisition, best-of-breed technology, a catalytic leadership system, shared back-office services, and modernized equity incentives. Founded in January 2023, Ascend attained revenues sufficient to qualify it as a Top 100 U.S. accounting firm within six months of operation. Explore Ascend , where your career soars without sacrificing your quality of life. Elevate your career at Saltmarsh! Saltmarsh is currently seeking an IT Consultant with Managed Service Provider experience for our Information Technology practice. This person should see themselves as a client service professional who wants to join a firm that fosters both personal and professional development and supports the drive for advancement. At Saltmarsh, we take pride in delivering legendary service to our clients while investing in our relationships with both clients and colleagues. If you're passionate about excellence and looking to take your career to the next level, this role is for you.

Requirements

Demonstrate a passion for excellence by taking pride in a quality work product
Deliver legendary service to our clients
Resolve client issues
Contribute to client projects
Maintain organized documentation
Provide solutions to clients' technical problems with troubleshooting and problem-solving skills
Have experience with ConnectWise, Windows OS, Active Directory, and O365
Also have 2+ years working with a Managed Service Provider (MSP)

Responsibilities

Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment
Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems
Provide desktop support, manage accounts in active directory and Office 365
Serve as a consultant to client by recommending, solutions custom to each client
Work on projects such as Microsoft 365 migrations
Support firewall systems
Support of Microsoft systems, virtualization cloud, and physical workstations
Participation in network-level projects: WAN, LAN, and Wi-Fi connectivity, routers, firewalls, and security
Participate in on-call rotation