IT Consultant

Ascend Partner Firms•Tampa, FL

1d•Onsite

About The Position

Saltmarsh is currently seeking an IT Consultant with Managed Service Provider experience for our Information Technology practice. This person should see themselves as a client service professional who wants to join a firm that fosters both personal and professional development and supports the drive for advancement. At Saltmarsh, we take pride in delivering legendary service to our clients while investing in our relationships with both clients and colleagues. If you're passionate about excellence and looking to take your career to the next level, this role is for you. As an IT Consultant, you will:

Requirements

Demonstrate a passion for excellence by taking pride in a quality work product
Deliver legendary service to our clients
Resolve client issues
Contribute to client projects
Maintain organized documentation
Provide solutions to clients' technical problems with troubleshooting and problem-solving skills
Have experience with ConnectWise, Windows OS, Active Directory, and O365
Also have 2+ years working with a Managed Service Provider (MSP)

Responsibilities

Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment
Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems
Provide desktop support, manage accounts in active directory and Office 365
Serve as a consultant to client by recommending, solutions custom to each client
Work on projects such as Microsoft 365 migrations
Support firewall systems
Support of Microsoft systems, virtualization cloud, and physical workstations
Participation in network-level projects: WAN, LAN, and Wi-Fi connectivity, routers, firewalls, and security
Participate in on-call rotation