IT Computer Lab Assistant - Extension Campuses PT
About The Position
Join our dynamic team at Waubonsee Community College, where your career can flourish. Be part of a transformative institution, dedicated to making a positive impact in our community and the lives of our students. Waubonsee Community College is committed to hiring and retaining exceptional faculty and staff who are committed to the college's culture of collaboration, professional growth and student success. Your future starts here - join us today! The Information Technology Computer Lab Assistant - Extension Campuses reports to the Information Technology Coordinator - Extension Campuses. Basic functions for this position include assisting computing customers and maintaining the computing lab environment.
Requirements
- High school diploma or equivalent required.
- Minimum of one year experience required in either technical support or a customer service position supporting a computer environment.
- Basic hardware and software knowledge.
- Excellent communication and interpersonal skills, including the ability to communicate effectively with users of various technical skill levels via e-mail, in person, and on the telephone.
Nice To Haves
- Associate's degree preferred.
Responsibilities
- Ensure that all equipment in the computing lab is operating properly.
- Prepare labs and classrooms for the start of each semester.
- Assist customers in the operation of computer hardware and printing.
- Assist customers with logins and passwords.
- Assist students with accessing various application software. Thorough knowledge of all application software is not mandatory.
- Answer the Technical Assistance Center phone.
- Communicate with TAC on an ongoing basis to ensure customer service issues are handled appropriately.
- Ensure that the computing labs are neat and organized.
- Assist in training other Information Technology (IT) staff.
- Provide backup and assistance to other areas of IT including Computer Services Technicians and Specialists, when needed.
- Perform any other duties assigned.
Benefits
- Click to See Benefits Page
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Educational Services
Education Level
High school or GED
Number of Employees
501-1,000 employees
