IT & Compliance Manager

Arrive AI Inc.•Fishers, IN

About The Position

The IT Manager is responsible for day-to-day IT operations while strengthening our security posture and supporting our progression toward SOC 2 compliance. This role will serve as the central point of coordination between internal teams, our Managed Service Provider (MSP), and Managed Security Service Provider (MSSP), ensuring reliable systems, secure infrastructure, and scalable processes. You will play a key role in building and maintaining IT and security practices that support a growing, high-tech organization.

Requirements

5+ years of experience in IT support, IT operations, or IT administration roles
Experience coordinating with Managed Service Providers (MSPs) and/or MSSPs
Strong troubleshooting skills across hardware, software, networking, and access management
Experience supporting both on-site and remote employees
Familiarity with IT controls, audit processes, and compliance-related documentation
Experience using GRC tools such as Drata, Vanta, Secureframe, or similar platforms
Understanding of cybersecurity fundamentals (access control, endpoint security, patching, monitoring)
Ability to prioritize and operate effectively in a fast-paced, growing environment

Nice To Haves

Direct experience supporting a SOC 2 audit (Type I or Type II)
Experience in a startup or high-growth environment
Familiarity with security frameworks (SOC 2, NIST, CIS Controls, ISO 27001)
Experience working with external auditors, security consultants, or compliance vendors
Exposure to manufacturing or hardware-focused environments

Responsibilities

Provide day-to-day IT support for on-site and remote employees
Ensure reliable operation of networks, systems, endpoints, and collaboration tools
Troubleshoot hardware, software, and connectivity issues
Manage device setup, configuration, deployment, replacement, and lifecycle standards
Help maintain technology environments in accordance with company policies, security standards, and compliance requirements
Serve as the primary point of contact for both the Managed Service Provider (MSP) and Managed Security Service Provider (MSSP)
Coordinate IT support, security monitoring, and incident response across internal teams and external partners
Ensure MSP/MSSP services meet defined SLAs, security standards, and evolving business needs
Track, escalate, and resolve recurring issues, vulnerabilities, and security alerts in a timely manner
Partner with MSP/MSSP to implement and maintain system performance, security controls, and compliance-related processes
Manage user accounts, permissions, and access controls using least-privilege principles
Support implementation and enforcement of cybersecurity best practices, including endpoint protection, MFA, patching, and password/access standards
Assist with security monitoring, patch management, vulnerability remediation, and incident response in coordination with MSP
Help ensure IT systems, processes, and records support company compliance obligations, internal controls, and audit readiness
Maintain and enforce IT policies, acceptable use standards, data handling practices, and access review processes
Support compliance with applicable regulatory, customer, privacy, and security requirements as they relate to company systems and information assets
Support and help lead the organization’s efforts toward SOC 2 compliance, including control implementation, documentation, and audit readiness
Partner with leadership, MSP/MSSP, and external advisors to align systems and processes with SOC 2 Trust Services Criteria
Identify gaps, track remediation efforts, and maintain audit evidence
Administer and support GRC platforms (e.g., Drata, Vanta, Secureframe, or similar)
Ensure timely collection and organization of audit artifacts and supporting documentation
Monitor control effectiveness and support continuous compliance efforts
Assist in responding to customer security questionnaires, insurance requirements, and third-party risk assessments
Coordinate with technology vendors and service providers
Track IT assets, licenses, warranties, and inventory
Support contract renewals and basic cost tracking
Assist with onboarding and offboarding processes, including timely provisioning and deprovisioning of access
Maintain records related to assets, software, access, and system changes to support internal controls and compliance needs
Maintain IT documentation, procedures, standards, and support guides
Identify recurring issues and recommend practical improvements
Help standardize IT processes as the company grows
Document controls, workflows, and technical procedures in a manner that supports training, consistency, and audit readiness
Assist in preparing materials and evidence for internal reviews, customer requests, insurance questionnaires, and external audits as needed