IT Communications Specialist

City of Somerville•Somerville, MA

4d•$75,000

About The Position

The IT Communications Specialist is responsible for the information systems content changes to the first points of contact for the Police Department, including both internal and external information systems. Employee is required to perform all similar or related duties. Employee will obtain and maintain security clearance for CORI information and keep all Law Enforcement Sensitive information confidential. Essential Functions: The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Maintain content for the Police department website and improve capabilities through training and improving information structure and presentation (constantly enhancing the website as a communication tool). Develop informative and creative media content across social media platforms. Propose creative strategy in collaboration with Public Information Officer and/or the Chief of Police. Create and maintain relevant social media accounts as well as the Police Department’s official website ( somervillepd.com ) Keep track of and adjust to social media trends. Produce analytics on Followers, Likes, etc to show upward trend of involvement. Answer questions emailed into the department through the “Contact Us” link on the department’s website, or forward the question to the responsible division. Conduct routine digital intelligence on assigned Impact Players & Organizations (Twitter, Facebook, Instagram, etc.) as directed. Creation of an extensive quality control plan for the Website content, CRM content and workflow and Intranet content. Troubleshoot and support a variety of network devices, desktop computers, laptops, phones, Police Radios and mobile devices. Work with the Public Safety IT Manager to implement and support technologies that serve the police department.

Requirements

College Degree and three (3) years experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
Thorough working knowledge of office procedures and machines; some knowledge of municipal government would be helpful.
Ability to handle problems and emergencies effectively
Ability to communicate clearly, both orally and in writing
Ability to operate a computer
Ability to maintain confidential information
Ability to maintain, manage, and organize records
Ability to deal appropriately with City employees and City officials.
Excellent organizational skills
Excellent data processing skill in the use of personal computers and office software including word processing, data base and spreadsheet applications.
Experience using Adobe Photoshop a must.

Responsibilities

Maintain content for the Police department website and improve capabilities through training and improving information structure and presentation (constantly enhancing the website as a communication tool)
Develop informative and creative media content across social media platforms.
Propose creative strategy in collaboration with Public Information Officer and/or the Chief of Police.
Create and maintain relevant social media accounts as well as the Police Department’s official website ( somervillepd.com )
Keep track of and adjust to social media trends.
Produce analytics on Followers, Likes, etc to show upward trend of involvement.
Answer questions emailed into the department through the “Contact Us” link on the department’s website, or forward the question to the responsible division.
Conduct routine digital intelligence on assigned Impact Players & Organizations (Twitter, Facebook, Instagram, etc.) as directed.
Creation of an extensive quality control plan for the Website content, CRM content and workflow and Intranet content.
Troubleshoot and support a variety of network devices, desktop computers, laptops, phones, Police Radios and mobile devices.
Work with the Public Safety IT Manager to implement and support technologies that serve the police department.

Benefits

4 weeks annual vacation for non-union positions.
Medical insurance through the Group Insurance Commission (GIC) - 80% of premium costs paid by City
Dental coverage low and high plans through Cigna
Vision care through Vision Service Plan (VSP)
Long term disability through Sun Life Group and voluntary life insurance through Boston Mutual
Health Care and Dependent Care flexible spending through Benefit Strategies
Deferred compensation plans through a choice of three vendors
Free, confidential services through the Employee Assistance Program (EAP) provided by E4Health
Annual cancer screening & wellness release
Somerville Retirement Pension System
Tuition reimbursement
MBTA pass program
FREE Blue Bikes membership
Eligible employer for the Public Service Loan Forgiveness Program (PSLF)