IT College Support Services Student Assistant

California State University, Fullerton • Fullerton, CA

8d • $17 - $24

About The Position

IT College Support Services is looking for a customer service-oriented help desk
support technician to assist with day-to-day operations. Knowledge of Windows,
Mac, and Linux experience is preferred.

Under direct supervision, the student assistant is responsible for some of these
tasks but are not limited to providing help desk support such as basic
installation, imaging, deployment, and troubleshooting of technology such as
desktops/iPads/laptops/printers within offices, shared areas, and computer labs.
Other duties as assigned.

Requirements

• Ability to learn and perform assigned work
• follow oral instructions
• work cooperatively with faculty, staff, and other students
• communicate effectively with all levels
• read and write English at a level appropriate to the position
• Desire to work with technology
• The ability to multitask and take direction with a can-do attitude is a must for this position
• Being on time and working collaboratively with a team are crucial to this position
• The candidate must have experience with the following Microsoft products: Microsoft Outlook, Word, Excel, and PowerPoint applications
• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
• In good academic standing (not on academic probation, continued probation, academic dismissal).
• Student who is authorized to work in the United States and can provide employment eligibility documents.
• Strong interpersonal skills with the ability to work and communicate well with all levels of personnel with an excellent customer-oriented mindset.
• Successful candidates must possess excellent phone, verbal, and written communication skills.
• Candidates must be able to interact professionally with users, co-workers, and supervisors.
• Must be able to explain technical matters clearly and without “computer jargon.”
• Strong analytical and computer troubleshooting skills.

Nice To Haves

• Previous IT experience
• Customer service experience and basic phone etiquette

Responsibilities

• providing help desk support such as basic installation
• imaging
• deployment
• troubleshooting of technology such as desktops/iPads/laptops/printers within offices, shared areas, and computer labs
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed