IT Collaboration Systems Administrator

eBay • Portland, OR

1d

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the role and the team: We are looking for a Collaboration Administrator with superior skills and a passion for using technology to connect and empower people worldwide. Reporting to the Sr. Manager of Collaboration Platforms, you’ll be responsible for designing and building the highly available content and collaboration environment that lets employees communicate and collaborate easily and intuitively across functional and geographic boundaries. The ideal candidate will have a keen sense for industry trends and emerging technologies, such as how to leverage AI to improve employee productivity and satisfaction, as well as the ability to work across multiple teams to drive results. You’ll need deep working knowledge of a broad set of content & collaboration technologies where you have designed, implemented, and managed solutions such as Slack, Microsoft 365, and Google Workplace tenants.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or equivalent work experience; certifications like ITIL, COBIT, Agile, Six Sigma, Slack, or Microsoft are valued.
• 7+ Years of experience administrating M365 and Google Workspace configurations.
• 5+ Years of experience with Slack Enterprise Grid administration and integrations.
• 5+ Years of experience administrating Exchange, Exchange Online, Cisco Cloud Email Security or other email systems and have implemented DMARC, DKIM, SPF, and BIMI.
• 3+ Years of experience administrating Windows and Linux OS.
• 1+ Years of building and implementing AI agents, MCP Servers, and in-product AI enhancements.
• Deep expertise in administering Microsoft 365, Google Workspace, and Slack Enterprise Grid, with strong skills in platform integrations and automation using PowerShell and Graph API.
• Track record of securing enterprise applications and applying identity and access management principles, including hands-on experience with Exchange Online, Cisco Cloud Email Security, Active Directory, and Entra ID.
• Experience implementing and supporting AI-powered agents and enhancements, and using tools such as PowerAutomate and Google Apps Script.
• Advanced problem-solving capabilities for complex networking and firewall issues, along with knowledge of release management and compliance standards such as CAB, MS Purview, and MS Defender.
• Willingness to participate in 24x7 on-call rotation and ability to communicate effectively with diverse stakeholders, including non-technical users and global teams.

Responsibilities

• Deliver secure and reliable collaboration experiences to employees worldwide by managing and optimizing platforms such as Microsoft 365, Slack Enterprise Grid, and Google Workspace.
• Increase adoption of advanced technology, including AI integrations and in-product AI enhancements, to boost productivity and simplify how teams connect.
• Strengthen system security and compliance through proactive incident response and ongoing safeguards for sensitive information.
• Enable organization-wide growth by developing training programs and sharing knowledge with lower-level support teams to enhance operational maturity.
• Collaborate across IT, business units, and vendors to ensure alignment between collaboration platform strategy and eBay’s broader strategic objectives and product roadmaps.
• Guide successful change and release management, translating upcoming technology updates into user-oriented solutions for business continuity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level