IT Helpdesk, IT Client Support Associate
About The Position
We are seeking an Onsite IT Client Support Associate to serve as the primary point of contact for technical support at a full office location. This role is ideal for an IT professional who enjoys hands-on troubleshooting, direct user interaction, and being the face of IT support for onsite employees. You will support internal users both onsite and remotely, manage a high-volume ticket queue through an internal ticketing system, assist with hardware and software issues, and play a key role in new hire onboarding and ongoing technology support. This is a contract role with strong potential to convert to full-time employment .
Requirements
- 1–3 years of IT support or related technical experience, or equivalent combination of education and experience
- 1–3 years of customer service experience
- Strong working knowledge of Windows operating systems
- Basic networking knowledge and troubleshooting experience
- Experience supporting desktop, laptop, and printer issues
- Excellent communication skills, both written and verbal
- Ability to work collaboratively in a team environment
- Flexibility to work varied shifts, including occasional weekends and overtime
Nice To Haves
- 2+ years of hands-on IT support experience
- Experience with VPN troubleshooting
- Strong proficiency with Microsoft Office applications
- Experience supporting hardware builds, laptop assembly, and system imaging
- IT certifications or relevant education, preferred but not required
Responsibilities
- Serve as the onsite IT support presence, providing professional and customer-focused technical assistance
- Identify, manage, escalate, and resolve technical issues related to hardware, software, and networking
- Install, configure, and support software, printer drivers, and utilities on workstations and laptops
- Troubleshoot desktop, laptop, printer, and basic network connectivity issues
- Issue laptops, replace hardware, perform system updates, and support onboarding for new hires
- Maintain and support onsite printers and related peripherals
- Manage and resolve IT tickets through an internal ticketing and chat-based support system
- Support users both in person and remotely, with daily ticket volumes ranging from low to high depending on business needs
- Monitor systems, identify issues, and take corrective action as needed
- Represent the IT team professionally, remaining approachable, calm, and solutions-focused in a fast-paced environment
Benefits
- MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
- Join MMC and enjoy the support of a team that values your well-being, both on and off the job.
- MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
