IT Client Services

TTM • Chippewa Falls, WI

13d

About The Position

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (“RF”) components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards (“PCBs”). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market. Additional information can be found at www.ttm.com The IT Client Services is responsible for addressing the following: Help Desk calls from company user base Creates the initial record of the request Resolves all Level One end-user problem Identify, evaluate and solve end-user workstation problems Support and train end-users in a wide range of software applications As needed; read, understand and apply complex technical information Contacts third-party vendors for warranty service repair Maintains punctual and predictable attendance Assist site with after-hours support needs Member of on-call after hours rotation for supporting all sites Ability to work with minimal supervision, while communicating with site administration and other team members Work closely to learn and share technical skills with other team members Good Communication Skills Able to lead medium sized projects and contribute solutions to knowledge base. Master new computer technology Maintain cooperative working relationships Demonstrate sensitivity to, and respect for, a diverse population Mentor junior level technicians with technical training Dedicated Customer Service skills Active and supporting team member with eager, can-do attitude Strong knowledge of current desktop and laptop operating systems and hardware Ability to install and troubleshoot Microsoft Office and other desktop applications Skilled network and printing troubleshooting and problem resolution Ability to quickly learn and adapt to new technologies and processes Familiar with Terminal Services, Bomgar, Citrix, VPN, Remote Desktop and other remote access applications Must excel in an environment where exceeding customer expectation is the key objective Strong reading, documentation and basic math skills are required

Requirements

• Basic knowledge of current desktop and laptop operating systems and hardware
• Can install Microsoft Office and other desktop applications
• Able to follow established troubleshooting and other process documentation
• Good communications skills. Can relay technical information in a manner the customer will understand
• Strong reading, documentation and basic math skills are required
• Ability to work with minimal supervision, while communicating with site management and other team members to learn and share technical skills
• Ability to work with site management and direct manager to identify site impacting issues
• Two years college level course work or equivalent is preferred
• 4+ years providing end-user phone support for current PC desktop and application software is preferred OR 4+ years installing, upgrading, troubleshooting and repairing personal computers in a network environment is preferred
• Candidates must be able to sit for prolonged periods of time in front of a computer.
• Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.
• Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

Nice To Haves

• Microsoft / Cisco Certification not required, but preferred
• Preferred to be familiar with the following applications: Microsoft Office Suites (2003 to Current version), Microsoft Exchange Management, Microsoft Active Directory, Microsoft Windows Server and Workstation Operating Systems, DELL laptops/desktops, Windows Surface pro/laptops, AirWatch, WebEx, Oracle, Java, Terminal Services, Cisco CUMC, FTP, Telnet, DOS, Remote Access tools, Sentinel One, Cisco VPN, ManageEngine Suite

Responsibilities

• Provide technical software, hardware and network problem resolution
• Perform question/problem diagnosis and guiding users through step-by-step solutions
• Identifies, diagnoses, and resolves problems for users of personal computer software and hardware, network, and internet connection problems
• Clearly communicate technical solutions to end-users in a user friendly, professional manner
• Provide one-on-one end-user training as needed
• Escalate more complex end-user problems to the appropriate infrastructure team members
• Provides one-on-one end-user problem resolution over the phone for company approved Personal Computer (PC) software
• Assists in creating materials for end-user frequently asked questions (FAQs)
• Conduct hardware and software inventory database maintenance and reporting, and perform related work as required
• Orders, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals
• Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and network access problems
• Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
• Performs desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements
• Helps install local area network cabling systems and equipment such as network interface cards, servers and switches

Benefits

• TTM offers a variety of health and well-being benefit programs.
• Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays.
• Benefits are available 1st of the month following date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees