IT Client Services Manager

Woodward, Inc.•Niles, IL

2d•$113,000 - $181,000

About The Position

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards. We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future. Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Estimated annual base pay: $113,000(minimum) - $147,000(midpoint) - $181,000(maximum) All Levels are eligible for the benefits below: All members included in annual cash bonus opportunity. 401(k) match (4.5%) Annual Woodward stock contribution (5%) Tuition reimbursement and Training/Professional Development opportunities for all members 12 paid holidays, including floating holidays. Industry leading medical, dental, and vision Insurance upon date of hire Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave. Paid parental leave. Adoption Assistance Employee Assistance Program, including mental health benefits. Member Life & AD&D / Long Term Disability / Member Optional Life Member referral bonus Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending Voluntary benefits, including: Home / Auto Insurance discounts Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Requirements

Leadership: Demonstrates the ability to lead and inspire a team, fostering a collaborative and high performance work environment.
Financial Acumen: Proficient in managing budgets, forecasting financial performance, and optimizing resource allocation to achieve financial targets.
Technical Expertise: Possesses in depth knowledge of IT client services technologies and best practices to provide effective technical guidance and support.
Problem Solving: Excels in identifying complex technical and operational issues and developing effective solutions to mitigate risks and enhance service quality.
Communication: Effective in articulating ideas clearly and facilitating open communication channels within the team and with stakeholders.
Change Management: Skilled in leading and managing organizational change initiatives, ensuring smooth transitions and minimal disruptions to services.
Resource Management: Allocates team resources and sets daily priorities to meet departmental objectives and improve efficiency.
Performance Management: Experienced in conducting performance appraisals, setting objectives, and implementing development plans to enhance team productivity.
Vendor Management: Experience in selecting, negotiating, and managing relationships with external IT vendors and service providers.
Client Relationship Management: Excels at building and maintaining strong relationships with clients, ensuring high levels of satisfaction and retention.

Responsibilities

Team Leadership: Oversees and directs the IT Client Services team or larger projects, with a focus on managing resources, budgets, and workflows. They are responsible for ensuring the successful execution of IT initiatives and maintaining operational efficiency.
Operational Planning: Expertise in developing and adapting departmental plans to address resource and operational challenges effectively.
Strategic Planning: Capable of developing and implementing strategic initiatives that align with organizational goals, drive service excellence and address operational challenges.
Technical Guidance: Provides technical expertise and direction to team members and stakeholders to ensure alignment with best practices and organizational standards.
Project Management: Skilled in overseeing complex IT client services projects from initiation to completion, ensuring timely delivery within budget.

Benefits

All members included in annual cash bonus opportunity.
401(k) match (4.5%)
Annual Woodward stock contribution (5%)
Tuition reimbursement and Training/Professional Development opportunities for all members
12 paid holidays, including floating holidays.
Industry leading medical, dental, and vision Insurance upon date of hire
Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
Paid parental leave.
Adoption Assistance
Employee Assistance Program, including mental health benefits.
Member Life & AD&D / Long Term Disability / Member Optional Life
Member referral bonus
Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
Voluntary benefits, including: Home / Auto Insurance discounts Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave