IT Client Services Lead

Danaher • Bothell, WA

15d • Onsite

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cepheid, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world. Learn about the Danaher Business System which makes everything possible. The ITCS Lead is responsible for delivering high-quality end-user IT services at the site. This role focuses on the management and support of laptops, mobile devices, conference room technology, and related client services. The ITCS Lead ensures seamless technology experiences for users, drives continuous improvement, and provides technical expertise to resolve complex issues. This position is part of the IT Global Infrastructure & Operation team and will be located in Bothell, WA. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions. In this role, you will have the opportunity to: Act as the primary escalation point for complex technical issues, providing advanced troubleshooting and guidance to resolve high-priority or unresolved incidents Collaborate with Cross-Functional teams within IT (e.g., End User Computing, Network, Cloud & InfoSec teams to ensure seamless integration, proactive issue preventing and alignment with I&O objectives. Coordinate with vendors and facilities for installation, upgrades, and repairs. Identify opportunities to enhance end-user support processes and service delivery Work closely with the IT Site Lead and cross functional teams to align client services with business needs.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5+ years of experience in end-user IT support, device management, or related roles.
• Strong technical expertise in laptops, mobile devices, and conference room AV technology.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to work independently and as part of a team.
• 5% travel as per business requirements.

Nice To Haves

• ITIL Certification

Responsibilities

• Act as the primary escalation point for complex technical issues, providing advanced troubleshooting and guidance to resolve high-priority or unresolved incidents
• Collaborate with Cross-Functional teams within IT (e.g., End User Computing, Network, Cloud & InfoSec teams to ensure seamless integration, proactive issue preventing and alignment with I&O objectives.
• Coordinate with vendors and facilities for installation, upgrades, and repairs.
• Identify opportunities to enhance end-user support processes and service delivery
• Work closely with the IT Site Lead and cross functional teams to align client services with business needs.

Benefits

• Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
• Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
• Check out our benefits at danaherbenefitsinfo.com .
• The annual salary range for this role is $95K-$114K.
• This job is also eligible for bonus/incentive pay.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees