IT Change Manager

Arup Laboratories, Inc•Salt Lake City, UT

34d

About The Position

The IT Change Manager is responsible for governing, coordinating, and facilitating all IT changes. The role ensures that changes to systems, infrastructure, and services are introduced in a controlled, predictable, and secure manner, balancing the need for agility with effective risk management. As a key member of the IT Service Management (ITSM) function, the Change Manager leads the change control process, oversees approval and communication activities, and drives continuous improvement to enhance stability and service quality. About ARUP: ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah. ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient's life. We never forget that there is a patient behind every specimen we receive. We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Responsibilities

Lead the end-to-end lifecycle of IT changes, ensuring consistent methods and standards across all change types.
Chair or coordinate Change Advisory Board (CAB) meetings to review and authorize proposed changes.
Facilitate emergency change reviews for time-sensitive or high-impact activities.
Maintain documentation, change records, and audit trails in compliance with governance and regulatory requirements.
Evaluate proposed changes for risk, business impact, dependencies, and benefits with technical and business stakeholders.
Apply risk-based approval criteria and ensure authorization levels for standard, normal, and emergency changes are followed.
Monitor change outcomes; analyze failed or rolled-back changes; implement corrective actions to improve success rates.
Collaborate with incident, problem, and release management teams to minimize change-related incidents and maintain service stability.
Improve change processes to increase efficiency, transparency, and responsiveness.
Integrate change practices with Agile, DevOps, and automation initiatives to support faster delivery while maintaining control.
Produce and present change performance metrics, trends, and improvement recommendations to IT leadership.
Champion a culture of collaboration, learning, and shared accountability across development, operations, and business functions.
Advise IT and business leaders on change-related governance, risk, and policy compliance.
Mentor and coach change coordinators and process participants to promote consistency and best practices.
Communicate change schedules, risks, and user impacts clearly and on time to affected stakeholders.
Build strong relationships across IT domains to align change activity with enterprise priorities.
Other duties as assigned