IT Change and Release Specialist (Experienced, Senior or Lead)

Boeing • Seattle, WA

1d • $113,050 - $227,700

About The Position

IT Change and Release Specialist (Experienced, Senior or Lead) Company: The Boeing Company Boeing Global Services is looking for a Senior IT Change and Release Specialist that can manage, track, and approve ITS environment changes and software releases to production system environments. These jobs can be located in Englewood, CO or Seattle, WA. It is important that you have experience in understanding and performing our Change Management policies and Release Management procedures. You have experience in being able to identify deficiencies in the system and process and have influence in fixing and analyzing. As a Change and Release Management Specialist you may need to create reports and metrics to ensure that approved changes and releases are completed within the system so that during audits all information is correct. You also have strong interpersonal skills to work with subject matter experts from IT organizations and Development as well as peers on the team to ensure alignment to the Change Management and Release policies.

Requirements

• 3+ Years’ experience in a 24x7x365 production environment or related experience
• 3+ years of experience do you have developing and managing governance and/or change management regimens
• ITIL Foundations Certification or equivalent experience
• Microsoft Visio, Xcel and Word experience
• Previous ServiceNow experience
• Experience in software life cycle

Nice To Haves

• Senior: 5+ years’ related work experience
• Lead: 10+ years’ related work experience
• Bachelor’s degree or higher or equivalent work experience
• Background that exhibits the ability to conduct sense making of multifaceted challenges using data
• Experience using Project Management skills
• Experience crafting and developing strategy plans

Responsibilities

• Execute the change management process using ITIL best practices and industry standards for change
• Manage the daily Change Management and Release Management functions including maintaining and documenting change management procedures, technical and business impact assessment
• Lead Change Review meetings with local team members, stakeholders and management
• Identify and manage scheduling conflicts working with teams to negotiate implementation dates and schedules across the organization
• Ensure analysis is conducted to assess potential impacts of proposed changes
• Ability to foster internal relationships in order to organize incident resolution efforts as quickly and smoothly as possible.
• Communicate effectively and concisely with applications teams, stakeholders and senior leadership
• Manage risks and resolves issues that impact release scope, schedule, cost and quality
• Works with Configuration Management, Deployment team, Test and Quality teams to successfully deliver high-quality software
• Develop and communicate to realistic timelines via plans that consider potential obstacles immediate and long-term consequences
• Understand datacenter business objectives: Critically review multiple plans and adjust as needed. Proactively communicate and address necessary trade-offs
• Demonstrate a solid understanding of IT environment including operational processes and industry best practices
• Effectively changes plans, goals, actions or priorities to respond to changing situations.
• Ability to both contribute strategically to the change and release team and support strategic decisions
• Develop, manage, and contribute to maturing our ITSM processes, including the ServiceNow platform

Benefits

• Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
• The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees