IT & Business Systems Lead

Gradial•Seattle, WA

2d•$150,000 - $180,000•Onsite

About The Position

Gradial is a Seattle-based startup enabling digital experiences at the speed of thought. We empower marketers and creatives to implement their ideas directly, with software that adapts over time. Our platform automates website and design system updates, large-scale migrations to new design systems, and continuous content optimization while adhering to company and product brands. Backed by world class investors, we’re looking to scale our platform and expand our team. At Gradial, we operate with extreme ownership, bias towards action and critical path planning. We tackle problems from first principles, question assumptions, and find creative solutions. If you want to take risks, work on groundbreaking technology, and see the direct impact of your work, Gradial is where you belong. The Role As IT & Business Systems Lead at Gradial, you’ll build and own the internal systems foundation that keeps the company fast, secure, and ready to scale. You’ll be the first dedicated hire in this area, with real ownership from day one across devices, identity, access, office security, network reliability, and the internal tooling that keeps work moving. This is a hands-on role for someone who likes being useful immediately, fixing what is broken, and design better systems before the company outgrows them. You’ll support an in-person team while creating the processes, automations, and guardrails that make Gradial easier to operate as we grow. Some days that means solving urgent IT issues. Other days it means tightening access controls, improving onboarding, or building lightweight internal tools with scripts, APIs, low-code platforms, or AI. This role will suit someone who operates as a true owner, not just an administrator.

Requirements

4+ years of experience across IT, business systems, internal tools, or security operations
Strong hands-on experience with Microsoft 365 administration, Microsoft Entra, and MDM profile management
Practical experience with Intune and Apple Business Manager in real operating environments
Experience owning endpoint management, access provisioning, and account lifecycle workflows across a modern SaaS stack
Working knowledge of office networking and physical security systems such as badge access
Ability to build useful workflows or automations with scripting, APIs, low-code platforms, or AI-assisted tools
Strong judgment around security, access, and operational reliability
Comfort owning a function from day one and operating without a lot of structure
Clear communication and a practical, service-minded approach when supporting teammates

Nice To Haves

Experience supporting light compliance work such as audit prep, access reviews, or control documentation
Familiarity with tools like Rippling, Notion, and similar internal business systems
Experience as an early internal IT or systems hire in a startup or high-growth company

Responsibilities

Own device and endpoint management across provisioning, configuration, policy enforcement, lifecycle tracking, recovery, and support
Run core identity and access systems including Microsoft 365, Microsoft Entra, Intune, and Apple Business Manager
Manage provisioning and deprovisioning across business-critical tools with strong access controls and clean execution
Own office security basics including badges, physical access, and practical workplace security processes
Keep the corporate network reliable and step in quickly when office systems or connectivity break
Build internal tooling and automations using scripting, APIs, low-code tools, and AI where it creates real leverage
Improve onboarding and offboarding across devices, accounts, permissions, and onsite readiness
Establish clear standards for permissions, endpoint policies, system hygiene, and documentation
Identify manual or messy internal workflows and turn them into systems that are simpler, faster, and easier to maintain
Support light compliance ownership through controls, documentation, access reviews, and operational readiness