IT & Business Systems Intern

Xeris Pharmaceuticals • Chicago, IL

1d • $23 - $28 • Onsite

About The Position

Overview Xeris is a growth-oriented biopharmaceutical company committed to improving patient lives by developing and commercializing innovative products across a range of therapies. Xeris is headquartered in Chicago, Illinois and has a strong foundation built on proprietary formulation technologies and deep expertise in clinical development and commercialization. The IT & Business Systems Intern role is an opportunity to learn and assist in maintaining the organization’s technology environment by supporting both the IT infrastructure and operations, cybersecurity initiatives, and business system processes. This role blends technical support with analytical and project-oriented work, providing broad exposure to how technology impacts business performance. This individual will have the opportunity to work on a small, but diverse team of IT professionals with a solid foundation of technical skills and operational excellence. Team dynamics, collaboration and communication are essential elements of our team. Responsibilities Assist the Service Desk Team with various support request activities; including but not limited to – level 1 support tickets, account setup, access provisioning, equipment provisioning and asset management. Assist with monitoring security tools and alerts under supervision. Participate in vulnerability awareness, phishing simulations, and any other user risk mitigation activities. Support Security Ops with validating security patching, routine software updates, and remediating any high risk exploits identified. Help create and maintain technical documentation, user guides, and SOPs. Support maintenance of servers, cloud services, and network components. Review and document system backups for successful completion. At the conclusion of the internship, prepare a comprehensive review of the internship experience and present to the organization Qualifications Undergraduate or graduate candidate with a career focus in IT, Computer Science, MIS, Cybersecurity, or related field. Minimum GPA 3.0. Returning to academic program at a credentialed institution for at least one semester post-internship. Basic understanding of networking, IT and/or cybersecurity concepts. Strong interest in cybersecurity, systems, and business technology. Competencies : Customer Service focus, Teamwork & Collaboration, Attention to Detail, Self-Starter, Analytical skills, Negotiation skills, Problem Solving, Organizational skills, Project Management, Adaptability, Professionalism, Written and Verbal Communications, Presentation skills, Strategic Leadership, Functional Leadership, Strategic Vision Working Conditions : Position may require periodic evening and weekend work, as necessary to fulfill obligations. Must be able to lift and transport at least 30 pounds. Vision requirements include: close, distance, peripheral, color, depth perception, and the ability to adjust focus. Computer use: Up to 90% of the time. This role is based in Xeris’ Chicago office and requires five days per week in the office. #LI-ONSITE As an equal employment opportunity and affirmative action employer, Xeris Pharmaceuticals, Inc. does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics or any other characteristic protected by law. It is our intention that all qualified applications are given equal opportunity and that selection decisions be based on job-related factors. The anticipated hourly wage for this position is $23.00 - $28.00. Final determination of hourly wage offered will depend on several factors relevant to the position, including but not limited to candidate skills, experience, and education. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Requirements

• Undergraduate or graduate candidate with a career focus in IT, Computer Science, MIS, Cybersecurity, or related field.
• Minimum GPA 3.0.
• Returning to academic program at a credentialed institution for at least one semester post-internship.
• Basic understanding of networking, IT and/or cybersecurity concepts.
• Strong interest in cybersecurity, systems, and business technology.
• Customer Service focus
• Teamwork & Collaboration
• Attention to Detail
• Self-Starter
• Analytical skills
• Negotiation skills
• Problem Solving
• Organizational skills
• Project Management
• Adaptability
• Professionalism
• Written and Verbal Communications
• Presentation skills
• Strategic Leadership
• Functional Leadership
• Strategic Vision
• Position may require periodic evening and weekend work, as necessary to fulfill obligations.
• Must be able to lift and transport at least 30 pounds.
• Vision requirements include: close, distance, peripheral, color, depth perception, and the ability to adjust focus.
• Computer use: Up to 90% of the time.
• This role is based in Xeris’ Chicago office and requires five days per week in the office.

Responsibilities

• Assist the Service Desk Team with various support request activities; including but not limited to – level 1 support tickets, account setup, access provisioning, equipment provisioning and asset management.
• Assist with monitoring security tools and alerts under supervision.
• Participate in vulnerability awareness, phishing simulations, and any other user risk mitigation activities.
• Support Security Ops with validating security patching, routine software updates, and remediating any high risk exploits identified.
• Help create and maintain technical documentation, user guides, and SOPs.
• Support maintenance of servers, cloud services, and network components.
• Review and document system backups for successful completion.
• At the conclusion of the internship, prepare a comprehensive review of the internship experience and present to the organization

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed