IT Business Systems Analyst: N-FOCUS Team
About The Position
The Department of Health and Human Services' Division of Operations is looking for an IT Business Systems Analyst to support N-FOCUS Production Support. Fulfillment of the job duties will play a vital role in helping DHHS fulfill its mission of "Helping People Live Better Lives." . The Nebraska Department of Health and Human Services does not sponsor or transfer non-immigrant work visas for these positions. Examples of Work What you will do as an IT Business Systems Analyst on the N-FOCUS Production Support Team Provide over the phone training and information sharing on the use of the N-FOCUS application and the AccessNebraska/iServe Portal. Answer user N-FOCUS questions in a timely and thorough manner. Research appropriate responses to questions. Assist callers with implementing work arounds. Log and track N-FOCUS incidents. Coordinate with team members to document and track identified problems and known solutions. Assist customers with accessing and using AccessNebraska/iServe Portal. Collaborate with teammates to meet the needs of customers. Assist in the development of the on-line Help documentation for N-FOCUS. Rotate coverage of Production Support Email box. Rotate coverage for extended Production Support hours.
Requirements
- Post high school coursework, training, or experience in the analysis of business processes and system requirements, and the creation of business process applications.
Nice To Haves
- Preference will be given to the candidate with current knowledge of the N-FOCUS application and knowledge of DHHS Children and Family Services, Medicaid and/or Economic Assistance.
Responsibilities
- Provide over the phone training and information sharing on the use of the N-FOCUS application and the AccessNebraska/iServe Portal.
- Answer user N-FOCUS questions in a timely and thorough manner.
- Research appropriate responses to questions.
- Assist callers with implementing work arounds.
- Log and track N-FOCUS incidents.
- Coordinate with team members to document and track identified problems and known solutions.
- Assist customers with accessing and using AccessNebraska/iServe Portal.
- Collaborate with teammates to meet the needs of customers.
- Assist in the development of the on-line Help documentation for N-FOCUS.
- Rotate coverage of Production Support Email box.
- Rotate coverage for extended Production Support hours.
Benefits
- We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.
- Your paycheck is just part of your total compensation.
- Check out all that the State of Nebraska has to offer!
- Benefit eligibility may vary by position, agency and employment status.
- For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
