IT Business Systems Analyst

State of Nebraska • Lincoln, NE

23h • $26 • Onsite

About The Position

The State of Nebraska, Department of Health and Human Services, is seeking an IT Business Systems Analyst to join our IS&T Team! In this role, you will conduct business process analysis and design while providing systems support for automated business applications. Acting as a liaison between business end users and application developers, you will ensure seamless communication and effective system solutions. If Information Systems and Technology is where you thrive, this position may be a great fit for you!

Requirements

• Post high school coursework, training, or experience in the analysis of business processes and system requirements, and the creation of business process applications.
• Must be located in Nebraska. This is not an out-of-state remote position.
• Knowledge of: system design and analysis; computers and electronics; basic arithmetic; needs assessment techniques; quality service standards; alternative delivery systems; customer satisfaction evaluation techniques; information requirements analysis; specification development and writing; prototype evaluation; principles and processes involved in business and organization planning, coordination and execution; design techniques, principles, tools and instruments; instructional methods and training techniques.
• Skill in: facilitation to solve problems; using math to solve problems; using scientific methods to solve problems; information gathering; conveying users perspective to technical people in technical language and technical perspective to users in non-technical language; using logic and analysis to identify the strengths and weaknesses of different approaches; identifying the nature of problems; conducting tests to determine whether equipment, software, or procedures are operating as expected; reading comprehension; active listening; reorganizing information to get a better approach to problems or tasks.
• Ability to: communicate information to others, orally and in writing; recognize and identify problems; combine separate pieces of information , or specific answers to problems, to form general rules or conclusions; apply general rules to specific problems to come up with logical answers; correctly follow a given rule or set of rules in order to arrange things or actions in a certain order; combine and organize different pieces of information into a meaningful pattern; interact with computers; analyze data or information; obtain information needed to do the job; think logically; evaluate information against a set of standards and verify that it is correct; document/record information; organize, plan and prioritize work.

Nice To Haves

• Child Support Enforcement experience and/or Business Analyst experience on a software development project.

Responsibilities

• Serve as a liaison between technical developers and Child Support Enforcement partners.
• Gather and analyze complex business processes and requirements.
• Communicate with DHHS personnel and external partners to gather business requirements for the CHARTS application.
• Participate in developing requirement specification documents and facilitate JAD sessions.
• Document business requirements and objectives, including functional workflows for software modifications.
• Review and recommend solutions proposed by programming staff for system changes or enhancements to management.
• Review system design documents and revalidate previously defined business processes.
• Investigate and resolve reported issues and concerns.
• Define and execute test scripts, document test results, report defects, and conduct retesting.
• Provide daily support to CHARTS application users, including prompt response to inquiries.
• Develop online Help, Release notes, and publications to assist front-line users.

Benefits

• We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.
• Benefit eligibility may vary by position, agency and employment status.
• For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees