IT Business Systems Analyst II

Inland Empire Health Plan•Rancho Cucamonga, CA

8d•Hybrid

About The Position

Overview What you can expect! Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience! Applying analytical techniques and processes, the IT Business Systems Analyst II provides guidance to IT and Business Departments, to resolve technical and project implementation deliverables for medium and complex projects. The IT Business Systems Analyst II is responsible for developing system documentation such as requirements specifications, design documents, process flows, use cases, system Integration flows, data flows, project plans, user manuals, and training procedures. The IT Business Systems Analyst II understands business requirements and often serves as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Requirements include (but are not limited to): - Business Analysis Planning & Monitoring - Elicitation & Collaboration - Requirements Life Cycle Management - Strategy Analysis - Requirements Analysis - Data Analysis - Solution Evaluation Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation. Additional Benefits Perks! IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more. Competitive salary. Hybrid schedule. CalPERS retirement. State of the art fitness center on-site. Medical Insurance with Dental and Vision. Life, short-term, and long-term disability options Career advancement opportunities and professional development. Wellness programs that promote a healthy work-life balance. Flexible Spending Account – Health Care/Childcare CalPERS retirement 457(b) option with a contribution match Paid life insurance for employees Pet care insurance

Requirements

Requires five plus (5+) years of relevant technical systems analyst or business work experience
Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures
Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements
Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted
Experience developing Quality-of-service (non-functional) requirements - are requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability
Experience developing Performance Report - define the purpose of a report, its justification, attributes and columns, owners, and runtime parameters
Experience developing Requirements Traceability Matrix - a cross matrix for recording the requirements through each stage of the requirements gathering process
Experience conducting facilitated workshops for requirements analysis
Experience creating workflows and developing graphic representations of complex business processes
Bachelor’s degree in Business Administration, Computer Science, Healthcare, or related program from an accredited institution required
Must have a valid California Driver's License
Understanding of SDLC and various methodologies
Knowledge of formal requirements gathering methodologies.
Knowledge of project management principles and practices
Understanding of how to interpret needs of stakeholders correctly
Requires technical, analytical, and process skills
Requires interpersonal skills
Proficiency with Microsoft PC desktop applications including Excel, Word, MS Project, and Visio
Clearly articulate both problems and proposed solutions
Prioritize personal and team workloads to best meet organizational objectives
Work effectively on a high-performing team
Adapt in a dynamic environment through maintaining resiliency
Present issues and challenges to leads and managers
Work with a team of professionals from various disciplines

Nice To Haves

IIBA, CBAP Preferred

Responsibilities

Work with business partners within one or more business organizations to align solutions with business needs.
Support one or more moderate to complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business.
Progress liaison relationship with business and IT.
Conduct data gathering and analysis to understand business strategy requirements.
Provide factual content to feasibility study for standard programs, projects, and enhancements.
Aid in the development of UAT.
Provide support in creating reports, research, and documentation for the analysis of business satisfaction.
Assist with leading the investigation and statement of problems. Escalates issues as appropriate.
Serve as a lead one or more moderately complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business.
Establish and maintain liaison relationships with business and IT to provide effective solutions.
Lead the assessment of business needs a structured requirements process (gathering, analyzing, documenting, and managing changes).
Lead development and communicates business requirements and functional specifications for the design and implementation of business solutions.
Provide suggestions from a business and IT perspective.
Assist in the business process redesign and documentation as needed for new technology.
Conduct feasibility studies and draft proposals for evaluation by appropriate users and managers.
Ensure UAT strategies involve appropriate integration and process components.
Investigate problems and resolves working in conjunction with technical teams.
May manage stakeholder expectations and analyze performance metrics to ensure stakeholder satisfaction.
May generate appropriate communication, process, and plans for mitigating the disruption of change.
Participate in IT solution deployment activities.
Ensures IT solutions meet business needs.
Coach and transfer knowledge to less experienced Team Members.
Makes necessary adjustments to work shift ensure completion of projects and to meet deadlines, e.g., system releases, critical milestones