IT Business Systems Administration Support Team Lead-1
About The Position
IT Auxiliary Services Technology helps provide services and support with our business partners across campus throughout Dining units, Facilities, Housing, Arenas, and the new Performing Arts Center. As a university‑wide operation, we’re committed to helping our business partners create a welcoming environment and ensure that operations are moving efficiently and effectively through rapid response to tickets, chat, and phone call triage. You’ll work alongside a diverse team, including students from many backgrounds in a rapid paced and ever evolving team. Your contributions will ensure that all our business-partners feel supported which helps us to collaborate effectively while ensuring long‑term success. We are responsible for hundreds of devices across campus, multiple systems, and close to 5 million transactions a year which gross close to $40 million dollars.
Requirements
- Knowledge of operating systems such as Windows or Linux
- Knowledge and use of system management tools and scripting languages
- Skill in testing, patching, and maintaining systems
- Skill in troubleshooting and performing root cause analysis
- Ability to work independently or as part of a team
- Ability to communicate effectively to both technical and non-technical colleagues, team members, and vendors
- Associate's degree in related field
- 4 years of relevant experience
- Equivalent combination of experience & education may be considered
Responsibilities
- Performs routine system maintenance for department systems to ensure proper functionality and availability
- Troubleshoots basic and common technical issues
- Evaluates system functionality and identifies areas for improvement, including test patches and upgrades
- Maintains, configures, and tests future system applications and functionality
- Drafts, manages, and updates user protocols, guides, and similar documentation
- Provides training and support to end users
- Other duties as assigned
Benefits
- Comprehensive health coverage, employer‑paid disability, and wellness resources.
- Tuition assistance for you and your family, plus career development in a collaborative, innovative environment.
- Competitive retirement plan with up to 8% employer match.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
