IT Business Services Analyst

San Manuel Casinos • Highland, CA

1d

About The Position

Under the direction of the Manager, IT Business Services, the IT Business Services Analyst, will provide operational, product and technology support for the assigned systems and applications. Provides level 3 application support and is a key resource on implementations and upgrades for the assigned systems and applications. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides technical support (including on-call as required) to evaluate problems and provides technical solutions for a 24/7 environment. 2. Maintains an understanding of system capabilities and their application to the specific needs of the enterprise. 3. Fosters key business relationships with internal customers, executive leadership, external vendors, and other support functions to ensure success of products, tools, and services. 4. Recommend changes to products and processes to improve the manner in which to conduct business. 5. Creates and fosters collaborative relationships within the IT team to ensure a one-team mentality on how to deliver services to the enterprise. 6. Engages with project teams to implement full-stack solutions and provides ongoing assurance of technology solutions through discovery. 7. Maintains a working knowledge of relevant hardware and software applications, including emerging technologies. 8. Participate in system implementations, upgrades, and quality assurance, including providing assistance during user acceptance testing. 9. Prepares and maintains technical user guides, functional specifications, standard operating procedures, and systems documentation, and the IT Change Management Database (CMDB). 10. Performs other duties as assigned to support the efficient operation of the department.

Requirements

• Bachelor’s Degree in Computer Science, Business Administration or a related field required.
• Minimum three (3) years’ experience in Information Technology, preferably in the Gaming Industry required.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
• Excellent problem-solving, interpersonal communication, and project management skills are a must.
• Must have a desire to achieve excellence in customer satisfaction, process, and product quality and reliability.
• Knowledge of the internet, e-business disciplines, and standards.
• Must be extremely detail-oriented with respect to documentation and communication.
• Strong technical verbal and written communication skills with the ability to simplify terminology that a non-technical end-user and/or senior executive can understand.
• Ability to effectively communicate with technical professionals, and a basic understanding of software architecture.
• Demonstrated knowledge and experience in creating and implementing policy and procedures.
• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Nice To Haves

• Certifications such as Project Management Professional, ITIL, Business Analyst Professional and/or application-specific accreditations preferred.

Responsibilities

• Provides technical support (including on-call as required) to evaluate problems and provides technical solutions for a 24/7 environment.
• Maintains an understanding of system capabilities and their application to the specific needs of the enterprise.
• Fosters key business relationships with internal customers, executive leadership, external vendors, and other support functions to ensure success of products, tools, and services.
• Recommend changes to products and processes to improve the manner in which to conduct business.
• Creates and fosters collaborative relationships within the IT team to ensure a one-team mentality on how to deliver services to the enterprise.
• Engages with project teams to implement full-stack solutions and provides ongoing assurance of technology solutions through discovery.
• Maintains a working knowledge of relevant hardware and software applications, including emerging technologies.
• Participate in system implementations, upgrades, and quality assurance, including providing assistance during user acceptance testing.
• Prepares and maintains technical user guides, functional specifications, standard operating procedures, and systems documentation, and the IT Change Management Database (CMDB).
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level