IT Business Services Analyst II

San Manuel Band of Mission Indians • Highland, CA

2d

About The Position

Under the direction of the Manager, IT Business Services, the IT Business Services Analyst II primary responsibility is to provide operational, product and technology support for the assigned business units and systems. Strives to maximize the efficiency of the Enterprise through the application of technology by partnering with assigned business units. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Leads and directs projects for assigned business units, which often require considerable resources and high levels of functional integration and interaction with business sponsors. 2. Maintains an understanding of system capabilities and their application to the specific needs of our business. 3. Remains current with system enhancements and new products and how they apply to our business. 4. Maintains agreed service level agreements with the business and vendors. 5. Recommends changes to products and processes to improve the manner in which we conduct business. 6. Develops and administers application training programs. 7. Creates and fosters collaborative relationships within the IT team to ensure a one team mentality on how we deliver services to our Enterprise. 8. Provides technical support to evaluate problems and provide technical solutions. 9. Maintains a working knowledge of relevant hardware and software applications, including emerging technologies. 10. Performs other duties as assigned to support the efficient operation of the department.

Requirements

• Bachelor’s Degree in Computer Science, Business Administration, or a related field is required.
• Minimum five (5) years of experience in Information Technology in the Gaming Industry with either a Casino Operator or Gaming Vendor required.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
• Extensive experience with Gaming and Hospitality Systems, including, but not limited to, Casino Management Systems, Point of Sale Systems, Property Management Systems, Promotional/Marketing Systems, and other industry-specific systems.
• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

Nice To Haves

• Certifications such as Project Management Professional, ITIL Information Technology Infrastructure Library (ITIL), Business Analyst Professional and/or application-specific accreditations preferred.

Responsibilities

• Leads and directs projects for assigned business units, which often require considerable resources and high levels of functional integration and interaction with business sponsors.
• Maintains an understanding of system capabilities and their application to the specific needs of our business.
• Remains current with system enhancements and new products and how they apply to our business.
• Maintains agreed service level agreements with the business and vendors.
• Recommends changes to products and processes to improve the manner in which we conduct business.
• Develops and administers application training programs.
• Creates and fosters collaborative relationships within the IT team to ensure a one team mentality on how we deliver services to our Enterprise.
• Provides technical support to evaluate problems and provide technical solutions.
• Maintains a working knowledge of relevant hardware and software applications, including emerging technologies.
• Performs other duties as assigned to support the efficient operation of the department.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.
• We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals. These programs support our pay-for-performance philosophy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level