IT Business Relationship Manager

City of Boise (ID) • Boise, ID

41d • Hybrid

About The Position

As an IT Business Relationship Manager with the City of Boise, you'll be the key connection between our technology team and city departments. We're seeking someone who's great with people, excels in customer-facing roles, and can translate technical language into terms anyone can understand. In this role, your ability to listen, build trust, and create strong working relationships will be just as important as your IT knowledge. You'll partner with city leaders and department heads, using your people skills to ensure technology solutions actually meet their needs. Your talent for connecting with people at all levels, bringing groups together, and helping different teams work better together will be essential to your success. What matters most: You're an excellent communicator who genuinely enjoys helping others succeed. You can explain complex IT concepts in simple terms, build relationships easily, and get things done by working collaboratively rather than through authority alone. This position is hybrid eligible and requires residency in the Boise metro area. Candidates must currently live in the area or be prepared to relocate at their own expense prior to employment. No relocation assistance is provided. Candidates must be legally authorized to work in the United States

Requirements

• Bachelor's degree in an IT related field or progressive related educational certificate and 4 or more years of functional experience within IT and facilitating the development and implementation of technology solutions to meet business objectives, or an equivalent combination of education and/or experience.
• Knowledge of: All aspects of IT operations and functions.
• Ability to: Translate between technical and business language with strong technical aptitude
• Learn the detailed operations of business teams
• Listen, build rapport and credibility as a strategic partner, both vertically and horizontally within IT and the business
• Map joint organizational vision and long-term thinking, imagination and idea generation
• Lead change using positive and collaborative methods
• Set expectations with business and IT teams and effectively leverage governance for a positive business and IT partner experience
• Influence and break down silos within an organization as well as across the organization
• Maintain credibility with the relevant business areas and have a strong sense of ownership and relationship building
• Influence others, using personal rather than positional power
• Form a solid understanding of the internal services departments (IT, Human Resources, Community Engagement, Finance and Legal) and their role in serving operational departments (Police, Fire, Public Works, Planning & Development Services, Arts & History, Parks & Rec, Library and Airport)
• Identify gaps and areas that need improvement
• Present effectively and work comfortably with executive level employees
• Solve problems and negotiate conflict
• Demonstrate sound, independent judgment in resolving problems and making decisions
• Communicate effectively in the English language at a level necessary for efficient job performance
• Perform all essential and marginal functions as assigned by an authorized employee, supervisor, and/or manager with or without reasonable accommodation.
• Individuals must be capable of operating vehicles safely and have an acceptable driving record.
• Applicants must be able to pass: City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Driving Record Check
• Criminal Justice Information System background check (CJIS)
• Valid state-issued driver's license.

Nice To Haves

• Master's degree or related qualification in an IT related field.
• Business Relationship Management Professional.
• Certified Business Relationship Manager.
• Master of Business Relationship Management.

Responsibilities

• Aggregates and publishes technology portfolio information for accurate forecasting, budgeting, prioritization, road-mapping and sequencing.
• Partners with the project/program/portfolio management office to ensure a healthy and well-managed technology project portfolio.
• Ensures that project/program managers of technology projects are knowledgeable about the business teams and their objectives; engages as a project/program stakeholder, including evaluating project efforts and progress against business strategic plans and objectives.
• Partners with other IT staff members to ensure alignment of resources with technology project portfolio and department priorities.
• Facilitate technology-related governance committees.
• Works closely with city executive leadership and executive sponsors to establish relationships and keep them informed of the appropriate level of information regarding departmental and city-wide technology portfolios.
• Gains and maintains knowledge for designated lines of business by learning the operations of the business first-hand and by performing proactive research in the industry.
• Identifies opportunities for business operational efficiencies.
• Develops ideas and researches emerging technologies.
• Coaches department directors and senior management teams and enables them to articulate their functions' (i.e. technology, processes, and people) strategies, values, needs and requirements that will advance business performance.
• Partners with business to ensure effective change management for all business initiatives involving technology.
• Partners with the business to create departmental strategic plans, creating the vision along with the business; identifies strategic initiatives; develops and maintains multi-year technology roadmaps.
• Partners with business leadership to plan new joint initiatives, evaluate proposals and determine how they fit into business capability roadmaps and priorities.
• Evaluates independent department technology initiatives as they relate to citywide strategies to ensure convergence across multiple departments and identify opportunities for measurable success.
• Advocates on behalf of the departments to IT with a focus on business teams' objectives.
• Correlates business value and priorities to planning activities and goal-setting and communicates to all of IT.
• Performs triage and vetting of requests for new technologies from business teams.
• Facilitates service level agreements and serves as the point of escalation when service levels are not achieved.
• Works with departments and IT divisions to track effective onboarding, offboarding and transfers of city employees.
• Manages and processes access requests on behalf of departments.
• Educates departments about the position's processes, roles and proficiencies.
• Performs annual technology budget planning processes with each department by working with both the business and IT resources as applicable.
• Serves as a liaison between business and IT for technology-related financial transactions.
• Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Benefits

• ZERO premium medical coverage option for you and your family
• PERSI retirement benefits plus 401(k)/457b with employer match
• 10 hours vacation per month (increases with tenure) + 12 paid holidays + 8 hours sick leave per month
• 10 weeks Parental Leave
• Up to $500 annual WellBeing incentive
• Tuition reimbursement and free local bus pass
• Basic Life and Long Term Disability insurance at no cost

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support