IT Business Partner

Cleco Power•Pineville, LA

About The Position

At Cleco, we're not just powering lives—we're powering a cleaner, smarter future for Louisiana. With bold investments in innovative energy solutions, we’re transforming how we power our communities: smarter, cleaner, and more sustainable. This is a long-term commitment to our people and our communities because our future—and the future of generations to come—depends on it. If you're ready to make an impact where it matters most, join us at Cleco— where we're Energizing Your Tomorrow. The IT Business Partner (ITBP) II is an experienced professional responsible for overseeing and optimizing the value streams within an organization as they relate to the IT function. In a concentrated effort to bridge the gap between IT and business stakeholders through data-driven improvements, the ITBP is responsible for ensuring that IT initiatives are aligned with business objectives. Using fact-based analysis, the ITBP will regularly interact with the business unit to drive value and continuous improvement and end-to-end process management, ensuring they create maximum value. The ideal candidate will possess strong communication and process optimization skills, business acumen, analytical skills and knowledge of IT solutions. This role requires a self-motivated, proactive approach to identifying opportunities for business improvements and ensuring that technology solutions align with organizational goals for current and future business needs.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business Administration or related field
3-5+ years of related experience
Proven experience in value stream management, process improvement and optimizing IT service delivery
Strong understanding of Lean, Agile and DevOps
Experience in managing projects, timelines, and budgets to achieve desired outcomes
Demonstrated ability to communicate complex results to technical and non-technical audiences
Experience with process mapping and optimization techniques
Strong analytical and problem-solving skills, with a focus on actionable insights
Proficient at functioning effectively individually as well as within a team environment, present ideas and opinions in a respective and collegial manner
Strong business acumen related to the utility industry
Ability to multitask and manage multiple priorities with competing deadlines

Nice To Haves

Entry Certificate in Business Analysis™ (ECBA™) or equivalent, Preferred
IT Process Certifications (ITIL, Six Sigma), Preferred
Project Management Professional Certification, Preferred

Responsibilities

Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence.
Defines, implements and optimizes end-to-end processes within IT value streams, ensuring they create maximum value and minimal waste
Collaborates regularly with business stakeholders, IT teams and leadership to align strategies and technology solutions
Map and optimize end-to-end processes, identifying inefficiencies, redundancies and bottlenecks
Prioritize initiatives within the value stream, balancing short-term and long-term business needs
Provide direction and guidance to teams involved in the value stream as it relates to technologies and IT processes, fostering collaboration, innovation and shared accountability
Manage risks, dependencies and change within the value stream, ensuring minimal disruption to business operations
Ensure compliance with IT governance, cybersecurity and regulatory requirements
Supports business leads by utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes)
Ensures data integrity and security across all business systems and processes
Supports all phases of the project lifecycle, including requirements gathering, design, development, testing and implementation
Champions change initiatives, effectively communicating the benefits of improvements to stakeholders and engaging employees in the process
Identifies and addresses root causes of issues within the value stream, utilizing problem-solving techniques to implement sustainable solutions
Leads and supports the creation, completion and validation of solution testing processes to ensure the integrity of each solution is maintained
Investigates problems and develops and implements data-driven recommendations for resolution
Establishes key performance indicators to track value stream performance, identify trends, and measure the impact of improvement initiatives
Produces communication materials and reports such as presentations, and written and oral communications
Articulates the business impact of opportunities and problems through financial and non-financial analysis
Facilitates vendor discussions with the company’s best interest in mind to ensure vendor accountability and delivery of commitments
Serves as a key point of contact for business units, providing ongoing support and guidance for IT-related inquiries and issues
Monitors and assesses the performance of current and future solutions, recommending and facilitating enhancements where necessary
Maintains awareness of business strategies and objectives, including critical business problems and business goals.
Keeps abreast of industry trends and innovations in technology.