IT Business Partner - Workforce Services

Goodwill Northern New England•Gorham, ME

14h

About The Position

The IT Business Partner – Workforce serves as the primary liaison between the Information Technology (IT) department and Goodwill NNE’s Workforce Services division. This position ensures that technology effectively supports Workforce program operations, data management, and reporting needs. This role is responsible for administering and optimizing key systems and software platforms that support the Workforce department by maintaining data integrity, generating performance and funder reports, and supporting technology innovation for the Workforce business unit. In addition to traditional IT partnership duties, this role leads data governance, reporting automation, and system integration efforts across Workforce programs to support operational outcomes and department goals.

Requirements

Associate degree or equivalent experience.
2–3 years of IT and business work experience with broad exposure to various technical environments.
Demonstrated experience in database administration, reporting, and workflow automation.
Strong communication, analytical, and problem-solving skills.
Excellent organizational and customer service skills.
Valid driver’s license with a satisfactory driving record.
Criminal background check meeting agency standards.

Nice To Haves

Bachelor’s degree in information systems, Business, related fields or equivalent experience.
3–5 years of IT or business systems experience supporting complex programs or nonprofit organizations.
Experience with CaseWorthy or other MIS platforms for social services.
Proficiency in SQL, Excel, Power BI, and report development tools.
Experience maintaining SharePoint environments.
Ability to translate technical data concepts into non-technical language.
Familiarity with change management methodologies and data governance principles.

Responsibilities

Serve as the primary administrator for CaseWorthy, managing all system configurations, forms, workflows, and data fields to align with Workforce program and outcome needs.
Set up and deactivate team member accounts, manage role assignments, and ensure role based access control.
Monitor and maintain data integrity within CaseWorthy, identifying errors, inconsistencies, or training needs.
Migrate Workforce data from legacy MIS systems into CaseWorthy as part of system consolidation efforts.
Act as a centralized data and reporting analyst for the Workforce division.
Develop and run monthly, quarterly, and annual GII reports, outcome management dashboards, and ad hoc reports for internal and external stakeholders.
Design, document and support data collection, validation, and monitoring processes across multiple systems.
Create data visualizations and performance dashboards using Excel, Power BI, or similar tools.
Support Workforce leadership with the completion of reports for funders and compliance entities.
Implement and analyze evaluation tools such as surveys, focus groups, and outcome assessments.
Serve as an administrator for Workforce SharePoint site(s).
Partner with Microsoft 365 Architect to design, build, and configure new Workforce SharePoint sites, document libraries, and lists.
Follow all IT and Workforce change management processes to ensure version control, documentation quality, and data accuracy.
Provide core and on-demand training for Workforce systems users.
Act as a liaison for all technological initiatives related to Workforce Services, including: o New MIS system implementation and administration o Identify opportunities for automation, workflow optimization, and AI-assisted processes o Administer Digital signature software such as DocuSign
Collaborate with IT leadership and Workforce management to evaluate new technologies and ensure alignment with agency goals.
Oversee the launch of technology solutions and maximize positive impact through effective adoption and communication.
Utilizes Information Technology Service Management software to track support ticket requests and determine the best solution based on the issue and details provided by customers
Provide tier 2 support for Workforce-related technology systems and act as an escalation point for help desk technicians.
Follow best practice change management procedures for all IT and data systems.
Deliver core training and technical assistance to Workforce users on data entry, reporting, and system navigation.
Partner with quality assurance department to assist in performing periodic quality assurance reviews and follow-up with users to ensure data accuracy and user satisfaction.
Attend and participate in assigned meetings
Provides clear and timely communication within the IT department and with all customers
Advances professional and technical knowledge by attending workshops, reviewing professional publications, obtaining industry certifications, and participating in professional societies
Other duties as assigned