IT Business Analyst

G and H Towing Company•Houston, TX

2d•Hybrid

About The Position

Responsible for supporting existing applications, testing, ensuring applications meet the business requirements, and identifying and communicating issues with the software development team. The IT Business Analyst will lead technical projects and programs that will interpret, affect, and implement management and operational policies and affect IT and business operations. Assignments will span all levels of duration, budget, complexity, and risk.

Requirements

A High school diploma or GED is required; an advanced degree in a technical or business field is preferred; extensive experience may be considered in lieu of education
A minimum of three (3) years of direct experience in information technology, data analysis, or project management
Ability to adjust priorities and execute tasks in a high-pressure environment
Ability to investigate and analyze information to draw conclusions
Ability to plan, implement, test, and troubleshoot software
Attention to detail and problem-solving skills
Excellent interpersonal skills
Experience in business process analysis, requirements definition, and documentation, and proven competency in delivering high-quality solutions
Proven ability to adapt to new systems quickly
Requires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines
Requires an active and valid driver's license
Excellent written and verbal communication skills
Strong communication, organizational, analytical, time management, problem-solving, and planning skills
Interpersonal skills include self-awareness and the ability to deal professionally with others, and always make professional judgments

Responsibilities

Continuously communicate effectively and professionally
Maintain confidentiality in all matters and areas of the organization
Manage multiple demands simultaneously while maintaining service standards
Understand and execute complex oral and written instructions
Work independently with minimal or no guidance
Adhere to all company policies and procedures
Create and maintain requirements traceability matrices
Create technical documentation and evaluate existing documentation for completeness and accuracy
Develop, document, and maintain test scripts/cases, plans, and procedures for the assigned software
Encourage data-driven decision-making in the delivery of projects
Ensure implementation of new or changed functionality meets all defined needs and does not result in negative side effects
Ensure that projects and applications are adopted by the relevant teams
Ensure that projects meet requirements and goals and fulfill end-user requirements
Establish strong working relationships across the business
Execute testing of the various builds, including integration, functional, regression testing, and performance tests
Identify and resolve system issues
Identify, troubleshoot, and resolve customer issues
Interact with multiple teams for testing and understanding business requirements
Isolate, replicate, document, and communicate issues as they arise
Maintain confidentiality regarding the information being processed, stored, or accessed
Manage various projects concurrently
Must be a team player and support the mission, vision, and goals of G&H Towing and the department
Must be service-oriented and customer-centric to all internal and external customers
Proven ability to troubleshoot, test resolutions, and escalate common issues
Proven analytical and problem-solving skills
Translate user requirements into system requirements and functional design specifications.
Work closely with business leaders and technical teams to ensure that requirements are clear and complete, implement solutions that meet requirements, and ensure that test scripts are complete and will fully test the application
Assist the management and or executive team when requested to complete special projects and complete all assignments within a negotiated time frame established by the department manager
Completion of other duties as assigned by the department manager, as it relates to the program and position