IT Business Analyst

GATHER FEDERAL CREDIT UNION•Lihue, HI

43d

About The Position

The IT Business Analyst serves as a liaison between the IT department and business units, ensuring that technology solutions effectively align with and support business objectives. This role facilitates clear communication of decisions, priorities, and project updates to stakeholders at all levels, including staff and management. The IT Business Analyst collaborates with internal teams and external third parties to drive projects to successful completion – delivering solutions on time, within scope and aligned with business coordinating project tasks, and maintaining up-to-date status reporting to ensure transparency and process throughout the project life cycle.

Requirements

Bachelor’s degree in information technology, information systems, business, or related field; OR Associate degree from an accredited college with a minimum of two (2) years of relevant experience; OR High School diploma or equivalent plus four (4) years of relevant experience.
Two to Five years of similar or related experience, including time spent in preparatory positions.
Solid understanding of information technology, business analysis, and project management principles.
Proven problem-solving skills with the ability to analyze complex technical issues and develop effective solutions.
Hands-on experience with project management methodologies and active participation in major IT projects.
Ability to translate business needs into clear technical and process requirements.
Demonstrated capability to manage multiple priorities and work effectively under pressure.
A significant level of trust, credibility and diplomacy is required.
In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
Typically includes subject matter experts as well as first level to middle managers.
Self-driven and able to work independently with minimal supervision, while also thriving in collaborative team environments.
Excellent verbal and written communication skills, adept at engaging diverse stakeholders at all organizational levels.
Strong analytical abilities to interpret data, identify root causes, and formulate actionable solutions.
Exceptional organizational skills for managing multiple projects and tasks efficiently.
Eagerness to learn and deepen expertise in the credit union/banking industry, supporting business workflows and automation initiatives.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Familiarity with business analysis and project management tools is a plus.
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs.
Must be capable of climbing / descending stairs in an emergency situation.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours or travel off site whenever required or requested by management.
Must be capable of regular, reliable and timely attendance.
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Nice To Haves

Industry-recognized certifications in business analysis (e.g. CBAP, CCBA) or project management (e.g. PMP, PRINCE2) preferred.

Responsibilities

Facilitate requirements elicitation sessions with stakeholders to capture and define business needs.
Document business requirements, business rules, and workflows clearly and consistently.
Translate business needs into technical specifications.
Identify, analyze, and resolve business system issues related to requirements.
Serve as a liaison between the IT team and business units to support product development, system upgrades, and new releases.
Establish and manage project timelines, milestones, and deliverables using appropriate tools.
Manage resources efficiently and communicate potential risks to project success.
Maintain clear communication and manage expectations of diverse stakeholders, simplifying technical concepts for non-technical audiences.
Coordinate and perform end-user acceptance testing (UAT) and systems testing.
Validate that solutions meet both business and technical requirements.
Participate in data quality validation and conduct post-implementation reviews to assess effectiveness.
Analyze existing business processes to identify inefficiencies and bottlenecks.
Provide recommendations and assist with implementing workflow improvements to boost productivity.
Assist users with routine software, hardware, and procedural issues.
Support IT team members with operational challenges and ensure smooth day-to-day business operations and data processing.
Supports maturity efforts for the Information Security compliance program.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.