IT Business Analyst

Arrow Bank NA • Glens Falls, NY

19d • Onsite

About The Position

The Bank IT Systems Analyst is responsible for providing support to assigned business units in assessing needs for new or enhanced software. Will use knowledge of existing department responsibilities and job functions to analyze technology/software usage to ensure department is optimizing current technology/software. Responsible for project management for any implementation of new or enhancement of existing technology. This position is in-office and works out of our headquarters in Glens Falls, New York.

Requirements

• Solid Vendor and Project Management Skills
• Knowledge of Banking Operations, Processes, and Technologies
• Excellent Communication and Collaboration Skills with Success Working in a Team Environment
• Bachelor’s Degree in related field or equivalent experience required; advanced degree or relevant certifications preferred
• 6+ years of experience in banking or financial institution required; supervisory or management experience a plus
• Excellent stakeholder management skills with the ability to build effective working relationships with both internal and external stakeholders
• Experience working in a team-oriented, collaborative, and customer centric environment.
• Demonstrated skill in identifying, analyzing, and providing resolution to problems
• Working knowledge of banking functional/business units
• Proven project management skills; must be able to manage multiple priorities and bring projects to completion within required timeframe
• Solid analytical and interpersonal skills; ability to relate complex material in user-friendly manner
• Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, management, and vendors
• Proficient in Microsoft Office Suite: Word, Excel, Outlook and PowerPoint
• Must be able to sit for prolonged periods of time and walk/stand for periods of time.
• Must be able to repetitively use a telephone and computer mouse and keyboard.
• Ability to lift/move up to 25 lbs and/or crawl under desks or equipment

Responsibilities

• Work with the applicable business units, such as but not limited to Loan and Mortgage Origination, Deposit Operations, Branches, and Branch Operations, to identify, recommend and implement areas of improvement for automated workflow and procedures.
• Perform project management for implementation of new technology and/or enhancement of existing technology.
• Report project and status updates to management; provide ongoing support for various software applications such as nCino, Encompass, Finastra, FIS Suite, including Teller Capture, ARCA, and ATM Set Up
• Work with vendors on performance issues, support tickets, enhancements, upgrades, and upcoming releases.
• Review and analyze existing technology to determine needs; eliminate software/applications not in use. Work to optimize underutilized software/applications.
• Identify training opportunities within business unit to ensure proficient use of Company systems. Evaluate and ensure systems utilization is as designed.

Benefits

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees