IT Business Analyst - Salesforce

Huber Engineered Woods•Charlotte, NC

11d

About The Position

Provide business process and subject matter expertise in the delivery of sales & marketing-focused systems and services across Huber Engineered Woods (HEW), with a focus on the Salesforce platform. Ensure information service delivery is aligned with general business and Sales & Marketing requirements in the delivery, support and continuous improvement of systems and processes. Provide direction, management, support, and administration of projects targeting fast business-based process and technology solutions and improvements. Obtain a broad knowledge and understanding of business processes and applications spanning sales & marketing, finance, manufacturing, supply chain, human resources, and reporting & analytics systems. Work closely with HEW Leadership and personnel to create a culture focused on building value and pursuing quality.

Requirements

5+ years of experience working with the Salesforce.com platform.
BS in Information Services or related business degree and appropriate experience.
Experience developing, implementing, and supporting sales & marketing business processes and systems.
Project management experience is a must.
Must have a strong customer service orientation.
Excellent troubleshooting and analytical skills.
Broad understanding of general business and management practices.

Nice To Haves

PMI and/or 6-Sigma certifications is a plus
Experience with Microsoft Power BI is a plus.
Prior experience with Oracle EBS or SAP ERP application implementation and/or support is a plus.
Strong technical background is a plus.

Responsibilities

Ensure alignment of IT and business strategies while managing people, process, and technology toward effective business-driven solutions.
Build effective working relationships with HEW’s functional business and manufacturing personnel.
Be an application and business process subject matter expert for Sales & Marketing.
Serve as primary Salesforce.com administrator with a strong understanding of best practices.
Support and monitor systems, processes, and applications to assure system integrity and reliability.
Manage the effective use of technology for business process improvement and the elimination of non-value-adding activities.
Ensure projects have clearly documented objectives, requirements, budgets & timelines.
Coordinate and drive testing for applications, systems, and process upgrades to maintain pace with business requirements, technology upgrades, and economic change.
Manage strategic alliances with the Sales & Marketing team and their external service & support providers.
Facilitate methodology for prioritizing projects and initiatives.
Provide planning, consultation, and advisory services for business functions, focused on Sales & Marketing.
Take a leadership role in building relationships and working closely with business and work process owners.
Responsible for coordinating the implementation of Sales & Marketing applications, processes, & systems.
Provide effective communications and education for our customers and service providers.
Lead in the establishment and enforcement of application, systems, and process standards.
Maintain awareness of current methods & technologies and recommend improvements and modifications when appropriate.
Prepare project reports that document the scope, benefits, resource requirements, and cost analysis when/where appropriate.
Ensure disaster recovery and business continuity plans evolve and are kept up to date.
Perform and assume other duties and responsibilities as may be required at the direction of the HEW and IT Leadership Teams.