IT Business Analyst - Quality Assurance

Nelnet • Madison, WI

1d • Hybrid

About The Position

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Develops or modifies moderately complex information systems. Bridge between client’s business needs and the technical capabilities of our team. Performs QA activities - fully testing software and presenting test results to stakeholders. Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The hybrid work schedule for this position includes minimum 24 hours of in-office work each week. External applicants must reside near one of the below office locations: Boise, ID Centennial, CO Lincoln, NE Sidney, NE Madison, WI

Requirements

• Bachelor’s Degree in Computer Science and/or commensurate experience.
• 3 to 5 years of experience as a Business Analyst or Systems Analyst or detailed working knowledge of several system functions.
• Good working knowledge of word processing and spreadsheet tools, SQL, HTML, Adobe Acrobat, and the internet.
• Strong verbal and written communication skills with the ability to communicate at all levels of the organization.
• Strong consensus building, multi-tasking, interpersonal, and analytical skills.
• Ability to work with both technical staff and clients.
• Self-directed and highly motivated.
• Ability to obtain a security clearance.
• Ability to quickly learn new technologies and business functions.
• Ability to perform effectively in a team-oriented environment.

Nice To Haves

• Knowledge in the area of NIST compliance strongly desired.
• Experience with Agile strongly desired.

Responsibilities

• Reviews, analyzes, and evaluates business systems and user needs.
• Performs requirements analysis
• Ensure solutions meet business needs and requirements
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Documents requirements, evaluates scenarios, and executes changes needed to respond to requirements.
• Conducts meetings and presentations to share and review ideas and findings.
• Creates and updates system documentation.
• Drives testing.
• Responsible for performing any aspect of Quality Assurance including Software Quality Assurance, QA program Implementation, Testing, Verification, and Validation.
• Identifies test scenarios, test scripts, and defines Acceptance Criteria for use in test cycles.
• Write appropriate test scenarios, test scripts, and analyze test results.
• Summarizes and communicates testing outcomes in meaningful ways.
• Accurately report defects found during testing.
• Report, track, and determine priority of reported bugs.
• Acts as liaison among clients, operations, and technical staff.
• Communicate and collaborate with other testers, team members and other technical teams.
• Develop and maintain test plans, manual and automated test scripts (as required) for functional, interface and user acceptance testing.
• Execute regression tests, functional tests, and data tests.
• Facilitate and lead User Acceptance Testing (UAT).
• Perform various types of testing including functional, system integration, regression and User Acceptance.
• Assist with testing and support activities related to the implementation.
• Provide feedback on usability.

Benefits

• Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees