IT Business Analyst - Process Adherence

Nelnet•Madison, WI

33d•Hybrid

About The Position

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. Nelnet Core Value #3: Pursuing opportunities for diversification and growth. Not only does Nelnet believe in diversification and growth as a business, but in our associates as well. We are people-driven. As opportunities arise to diversify and apply our customer service and software expertise, we look to develop our associates to grow right along side the company. Shape the future at Nelnet by fostering agility, leading change, and championing innovation. Manage dynamic environments, promote diversity of thought, and drive growth. Your auditing finesse and skilled interviewing will guide our processes, while your technical prowess streamlines operations. If you're a proactive, adaptable contributor ready to make an impact, join us in reshaping tomorrow. Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes a 3/2 (in-office/work-from-home) split for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion. US Citizenship and the ability to obtain a 6C Federal security clearance are required for this role. Some travel may be required.

Requirements

5+ years related experience or commensurate experience
Ability to prioritize and manage multiple concurrent projects.
Flexibility to adapt quickly to new requirements, situations, programs, and services.
Ability to be a team player.
Good time management and organizational skills.
Strong written and oral communication skills.
Strong problem-solving skills.
Demonstrated respect, collaboration, and pride in ownership.
Ability to adapt to change
Ability to have difficult conversations
Bachelor's Degree in Computer Science and/or commensurate experience.
US Citizenship and the ability to obtain a 6C Federal security clearance are required for this role.

Nice To Haves

IT Auditing experience is a plus
Jira administration experience is plus
Confluence administration experience is plus
CMMI knowledge is a plus
Certifications such as ITIL, Six Sigma, or equivalent are a plus.

Responsibilities

Collaborate with cross-functional teams to understand existing IT processes, workflows, and standard operating procedures.
Monitor and track adherence to established processes through regular audits and analysis of performance metrics.
Work closely with IT managers and stakeholders to address process gaps, deviations, and non-compliance issues.
Provide training and guidance to IT staff on proper process execution, ensuring a clear understanding of expectations.
Collaborate with the IT team to implement changes and improvements to processes and drive their successful adoption.
Conduct thorough analysis of adherence data to uncover meaningful patterns and trends.
Present findings and trends to leadership through clear and concise reports, presentations, and visualizations.
Setting up and configuring Confluence spaces and Jira projects, including user permissions, workflows, and custom fields.
Troubleshooting common Crowd, Confluence and Jira issues and provide timely solutions.
Stay updated on industry trends, best practices, and regulatory changes to continuously enhance our process adherence strategies.