IT Business Analyst II (Must Reside in Texas)

Randolph-Brooks Federal Credit Union•San Antonio, TX

11h•Hybrid

About The Position

Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Business Analyst II to join our amazing IT Business Analyst team! The IT Business Analyst II will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment. The IT Business Analyst will work closely with business product owners to determine business needs and provide sound recommendations by assessing current business processes and practices. They also collaborate with internal and external technical teams to evaluate feasibility of the recommended solution and document project scope, specifications, and high-level design. In some instances, BA engages with business unit to write and submit a business case. Adheres to established guidelines and documented business best practices, working under the immediate supervision of the IT Application Support Manager to ensure that all solutions align with defined strategic business objectives.

Requirements

Associates Degree in Business or Information Systems
Minimum of 3 years’ experience in a Systems Analyst / Business role
Minimum of 3 years’ experience with Banking / Credit Union Software Applications
Minimum of 2 years’ experience with Fiserv DNA Core Software Platform in a technical capacity
Minimum of 2 years experience writing SQL queries
Experience with System Development Life Cycle (SDLC), Project Management and Agile/Scrum methodology is required
Alternatively, an appropriate combination of education and experience in an IT or Business related field
Strong analytical & problem solving skills, able to break down complex problems quickly
Able to meet and set deadlines with changing priorities
Strong communication & presentation skills, able to communicate clearly and concisely, both orally and in writing
Proficient knowledge and understanding of relational databases and Structured Query Language
Proficient using the Microsoft products such as Word, Excel, MS Project, Visio, etc
Technically proficient with RBFCU Core and Ancillary SystemsProficient using the Microsoft products such as Word, Paint, Excel, MS Project, Visio, etc

Nice To Haves

Bachelors Degree in Business or Information Systems

Responsibilities

Lead scope and requirements gathering sessions with business product owners, SME's, end-users, IT colleagues, vendors and management as necessary to analyze process gaps and ensure business requirements and specifications are met and documented
Serve as a subject matter expert for one or more assigned business units. Provide guidance, analysis and process expertise as necessary
Participate in design review meetings to ensure design will result in robust, secure and reliable applications in alignment with organizational initiatives
Research escalated user incidents and provide resolution within the specified Service Level agreement
Develop project test documentation and execute test cases validating system changes including but not limited to approved product configuration, user permissions, and system processing variables to ensure project delivers the value the business needs and expects
Actively participate in planning and conducting User Acceptance Testing with the business unit
Maintain required documentation of project approvals and implementations
Apply fully tested and approved changes to core production environment
Independently manage small to medium scale projects and collaborate with project management by providing time estimates of project tasks assigned, reporting any changes to the manager for large scale and enterprise projects
Maintain relationships with core processing vendor and support teams, to include monitoring vendor communications for information regarding upcoming system releases, updates, and fixes, and communicate these opportunities to the appropriate business units
All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice)

Benefits

401(k) with matching incentives — up to 10 percent
Competitive pay
Medical, vision and dental benefits available to employees and their families from the first day of employment
Tuition reimbursement plans
Life insurance
Pharmacy discount programs
Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options
Paid time off
Parental leave
Long-term disability
Basic life insurance
Wellness program
Credit-monitoring service
Employee assistance program
Training and volunteer opportunities