IT BRM Manager – Commercial Excellence

Abbott • Alameda, CA

1d • $114,000 - $228,000 • Onsite

About The Position

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The IT BRM, Commercial Excellence Manager serves as the strategic right hand to the IT Director, Business Relationship Management – Commercial Excellence. This role acts as a senior advisor, capability steward, and internal consulting partner, shaping how global Sales Enablement, Veeva CRM/Vault, HCP engagement, Sales Performance, and Commercial Excellence capabilities evolve across regions. The IT BRM, Commercial Excellence Manager, will be the internal consulting engine that connects business ambition with feasible, scalable solutions for Commercial Excellence.

Requirements

• Bachelor’s degree required; advanced degree (MBA or MS) strongly preferred.
• 7+ years in Commercial Excellence, Sales Operations, CRM/SFE, or IT BRM with demonstrated impact on a global scale.
• Experience in large medical device or pharmaceutical organizations with regulated, global operating models.
• Proven ability to design and optimize Commercial excellence processes (HCP engagement, call planning, territory/quota, compensation, activity capture).
• Experience translating strategy into capability roadmaps, future‑state processes, and technology requirements.
• Strong understanding of Salesforce and/or Veeva CRM/Vault, sales analytics, and CE platforms.
• Experience partnering with IT, Sales and delivery teams to validate feasibility, integration patterns, and scalability.

Nice To Haves

• Consulting background strongly preferred—global consultancy or boutique firm focused on Commercial Strategy/Excellence, Digital, CRM/SFE, Omnichannel, or analytics in MedTech/Pharma.
• Hands‑on experience with Sales Enablement strategy, Veeva CRM/Vault migrations, Aktana/NBA programs, or analytics modernization.
• Proven executive communication, structured problem‑solving, and stakeholder influence across regions (U.S., EMEA, APAC, LATAM).
• Demonstrated ability to operate as a right‑hand strategic partner to senior leadership.

Responsibilities

• Act as the primary deputy to the Commercial Excellence BRM Director—owning executive briefings, decision prep, and follow‑through.
• Co‑create and articulate capability roadmaps (Sales Enablement, Veeva CRM/Vault, Sales Analytics, HCP engagement).
• Translate business ambition into structured capability strategies, value cases, and sequencing plans.
• Lead future‑state process design, gap analysis, and blueprinting for Commercial Excellence capabilities.
• Define global standards, KPIs, adoption criteria, and playbooks with Business Architects and Analysts.
• Ensure global consistency while enabling regional adaptation (templates, governance, and councils).
• Translate business processes into solution concepts, impact/effort sizing (non‑development), and integration maps.
• Partner with BTS and enterprise architects to ensure scalable, compliant, and well‑integrated solutions.
• Shape Discovery/Rapid/Phase‑0 deliverables and ensure requirements reflect operational reality.
• Co‑lead CE intake, prioritization, sequencing, and decision logs; maintain portfolio transparency.
• Run governance forums and QBR inputs; escalate risks early and manage dependencies across domains.
• Align with PMO and Finance on budget, value tracking, and runway.
• Document and optimize Sales Ops, Sales Enablement, HCP engagement, and sales performance workflows.
• Lead readiness for Spark rollouts, Veeva Vault CRM migrations, and Aktana/NBA expansion.
• Drive repeatable deployment playbooks, data readiness, and adoption enablement.
• Introduce innovation tied to CE (e.g., automation, analytics modernization, AI‑assisted workflows).
• Champion simplification, global reuse, and measurable value.
• Ensure that programs, projects, and applications within the portfolio align with organizational strategy through consistent and predictable delivery.
• Collaborate closely with commercial and corporate IT teams, leveraging deep business process knowledge, evolving technologies, and relevant regulations.
• Provide the Sales Operations team with a comprehensive view of sales performance to quickly identify issues and opportunities.
• Drive standards and actions that enhance sales activities, and monitor/report on these metrics.
• Possess a strong grasp of key operational metrics and performance indicators.
• Apply real‑world experience to implement effective operational sales programs.
• Proactively analyze business processes and document requirements to gain a deep understanding of products and their needs.
• Identify opportunities to apply technology for new business initiatives, process improvements, and cost efficiencies.
• Evaluate alternative solutions and recommend feasible options, often leveraging new or existing technologies.
• Take a global perspective on tools, platforms, and processes to share learnings and drive synergy across diverse regions within ADC.
• Own future‑state CE capability designs and standards; ensure global consistency with regional activation.
• Define global templates, KPIs, and adoption criteria; maintain living documentation and playbooks.
• Partner with BTS and architects on integration patterns, non‑functional requirements, and scalability.
• Support country/region rollouts with readiness, change, and adoption—leveraging capability councils.
• Provide strategic insights to business units on leveraging technology to enhance organizational capabilities; co‑create the CE roadmap anchored in measurable value.
• Oversee and continuously improve CE platforms (Veeva CRM/Vault, Sales Enablement, analytics) to empower the field and commercial operations.
• Champion innovation and a culture of calculated risk‑taking; drive simplification and standardization.
• Recommend solutions aligned to strategy and enterprise architecture; translate requirements into feasible designs with integration awareness.
• Partner with PMO/Finance and unit leadership to manage portfolio scope, capacity, risks, and value; run governance and decision logs.
• Orchestrate alignment with CX, eCommerce, Data/Analytics, and regional teams to avoid fragmentation and accelerate adoption.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees