IT Assistant

S. A. Comunale Co., Inc.•Barberton, OH

21h

About The Position

S.A. Comunale is seeking an IT Assistant to support the Corporate office. The IT Assistant’s role is to facilitate maintenance of all hardware; install, maintain, and support software loaded on personal computers and Local Area Networks (LAN); perform moves, adds, and changes as necessary. The employee will interact with users daily to facilitate support with any and all aspects of software, hardware, connectivity, etc. The IT Assistant will report directly to the Director of Information Technology, who will determine and direct all priorities for the employee. S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years. We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power. With 16 locations and over 1,450 employees, including 850 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Kentucky, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.

Requirements

High School Diploma or GED required.
Strong customer service skills
Proven skills in Microsoft operating systems and Microsoft standard software (Office / Teams / Etc) is required.

Responsibilities

Manages inbound and outbound deliveries
Update inventory system to ensure it is accurate
Assist in organizing and updating documentation for the IT Team
Provide operational management to include day-to-day operation, maintenance and problem resolution for all computer systems, equipment and software.
Ensure conformance to established Company policies, procedures, and standards.
Work with end users to identify and deliver required service levels.
Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users.
Receive and respond to incoming calls, support tickets, and/or e-mails regarding PC and/or other hardware problems and coordinate appropriate resources for resolution
Schedule PC, hardware and peripheral equipment improvements, upgrades, and repairs.
Support and troubleshoot Androids, iPhones, IPads and Printers.
Assigned duties from IT supervisor and/or IT Director.