Temporary | IT Assistant
About The Position
Join the University of Notre Dame Library IT team in providing an unmatched customer experience to the areas we support for a variety of technical needs. Becoming a Temporary IT Assistant within Hesburgh Library means working as part of a team of other assistants to configure and deploy computers, monitor security compliance on computers, respond to technical issues in a timely manner, and other exciting responsibilities. We need creative problem solvers who can communicate with non-technical users and who are able to learn quickly and embrace change. We are looking for someone who is: Curious: Demonstrates a strong desire to continually learn, understands complex processes, and is comfortable asking questions to deepen understanding. Mission-oriented: Motivated to provide responsive support to end users with technical needs, proactively seeks out tasks, and effectively communicates with individuals at all levels across the University. Inspired: Driven to pursue professional development and committed to continuous learning and growth. A typical day may include some or all of the following: Scheduling meetings with end users to address technical needs Configuring computers with required software, printers, and user-specific specifications Checking, setting up, and troubleshooting audio/visual equipment in technology-enabled spaces Providing in-class technical support for faculty Assisting with the maintenance of an accurate and up-to-date inventory of computer systems Documenting the intake, deployment, and return of computers Providing basic troubleshooting and technical assistance as appropriate Escalating complex issues to higher tiers of support when needed Updating and maintaining ServiceNow records Engaging in self-directed professional development opportunities Please note: This is an on-campus position; remote work is not available. Relocation assistance and hiring bonuses will not be offered. The assigned work location may be outside of the main office. Work shifts will be scheduled between 7:30 a.m. and 8:00 p.m., with an average of 16–18 hours per week. Resume and cover letter required for consideration.
Requirements
- Ability to work and learn independently
- Collaborate and problem-solve independently and with a team
- Good communication skills: written and verbal
- Customer service experience and a mindset to provide outstanding service
Nice To Haves
- Familiarity with Windows 11
- Familiarity with macOS and iOS
- Outstanding customer service skills
- Experience with office tools, including spreadsheets
- Good organizational and personal productivity practices
Responsibilities
- Scheduling meetings with end users to address technical needs
- Configuring computers with required software, printers, and user-specific specifications
- Checking, setting up, and troubleshooting audio/visual equipment in technology-enabled spaces
- Providing in-class technical support for faculty
- Assisting with the maintenance of an accurate and up-to-date inventory of computer systems
- Documenting the intake, deployment, and return of computers
- Providing basic troubleshooting and technical assistance as appropriate
- Escalating complex issues to higher tiers of support when needed
- Updating and maintaining ServiceNow records
- Engaging in self-directed professional development opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
