IT Asset & Logistics Team Lead

Pomeroy•Pittsburgh, PA

2h•$21 - $24

About The Position

Overview: We are seeking a highly organized and customer-focused IT Asset & Logistics Team Lead to lead our End User Support logistics team. This role is ideal for someone with experience in logistics, warehouse operations, or team leadership who is looking to apply those skills in a healthcare technology setting. You will supervise a team of 4, coordinating the preparation, configuration, and delivery of IT equipment to end users and hospital teams, while ensuring smooth operations and excellent service. Why Join Us? This role is a great opportunity for a motivated and detail-oriented leader with strong organizational skills to step into a supervisory position that blends logistics with light IT work. You’ll have the chance to lead a team, optimize processes, and ensure that critical technology reaches the people who need it most in our hospitals.

Requirements

2+ years of experience in logistics, warehouse operations, or a related field.
Previous leadership experience (Team Lead, Supervisor, or equivalent).
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Excellent communication and customer service skills, with the ability to work effectively with hospital staff and internal teams.
Basic IT knowledge and ability to quickly learn standard configuration processes.
Familiarity with inventory or asset management systems preferred.
Associate's degree in computer science or related field.
Demonstrates excellent verbal communication and writing skills.
Demonstrates good customer service skills and motivation.
Ability to work well with various people from staff to high-level administrators.
Demonstrates experience in using, configuring, and troubleshooting Windows computer platforms in an active directory environment.
Demonstrates experience using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications.
Experience with configuration of Outlook/Exchange. Able to solve Outlook configuration issues such as permissions, views, calendar-sharing, email rules, data migration, etc.
Working knowledge of LAN/WAN hardware and administration.

Nice To Haves

Microsoft certified systems engineer (MCSE) desirable.
Working knowledge of managed care operations desirable.
Experience with imaging solutions such as Altiris desirable.

Responsibilities

Lead, mentor, and support a team of 4, providing clear direction, coaching, and performance feedback.
Oversee the configuration, packaging, and delivery of IT equipment to end users and hospital teams.
Manage inventory and asset tracking, including incoming/outgoing equipment, returns, and replacements.
Ensure timely and accurate fulfillment of equipment requests to meet operational needs.
Coordinate logistics and scheduling with internal teams to ensure smooth deployment processes.
Track team performance, monitor workloads, and implement process improvements for efficiency and accuracy.
Provide excellent customer service by acting as a point of contact for escalations and ensuring a positive end-user experience.
Maintain compliance with company policies, procedures, and security requirements.