IT Asset Disposition (ITAD) Associate I

iT1•Tempe, AZ

About The Position

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Asset Disposition Associate to join our team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1! Are you passionate about technology and sustainability? Join our dynamic team as an IT Asset Disposition (ITAD) Associate! In this role, you’ll be at the forefront of our ITAD business, ensuring the efficient processing, refurbishment, and disposition of IT assets as well as assisting with the e-commerce sales for the organization’s ITAD business.

Requirements

Completed High School Diploma/GED
Must be able to produce a high standard deliverable while under time constraint pressure
Experience interacting with external customers, preferably in an e-commerce setting
Excellent interpersonal skills, especially when handling customer service issues
Good documentation skills for tracking inventory, sales, and customer communication
Must be able to accurately follow written work instructions
Must be able to work in a structured environment
Must have strong organization, time management, and prioritizing skills
Experience with e-commerce platforms such as eBay, Amazon, or others
Able to drive a box truck
Must have the ability to keep consistent pace while doing monotonous task
Ability to work independently without constant instruction
Basic knowledge of IT assets (laptops, desktops, peripherals) is preferred
Able to change from one task to another quickly
Must have reliable transportation
Lifting or carrying up to 50 lbs.
Standing for long periods of time
Time spent in low postures (crouching, stooping, kneeling, bending)
Climbing (ramps, stairs, or ladders)
Sit at a computer for 8 hours per day
Keyboarding for up to 8 hours per day
Reaching Overhead
Near Vision (working with small objects or reading small print)
Speaking (communicating information to clients/coworkers)
Hearing Requirements (In person speech, telephone, other sounds)

Responsibilities

Receiving, sorting, and testing IT assets for resale or disposal
Refurbishing and preparing IT assets for resale (cleaning, data wiping, re-imaging)
Assisting with the organization’s e-commerce platform, including listing assets, monitoring pricing, and responding to customer inquiries
Shipping and receiving e-commerce orders
Creating and printing shipping labels for e-commerce shipments
Maintaining e-commerce inventory to ensure accuracy and stock levels
Auditing and reconciling e-commerce orders with shipping logs and inventory systems
Handling customer service issues related to e-commerce transactions (returns, inquiries)
Maintaining cleanliness and organization of the ITAD facility
Processing end-of-life assets
Assisting in the overall ITAD process to ensure compliance with company policies and environmental standards
Understanding of general ITAD practices