Disposition Clerk

Business Processing Solutions•Pittsburgh, PA

6d•$15 - $16•Onsite

About The Position

Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more. The Payment Desk role is responsible for receiving, processing, and reconciling in-person customer payments, ensuring accuracy, security, and professional customer service. This position requires handling large volumes of cash, checks, or credit card payments, managing deposits, and maintaining composure in high-stress or escalated customer situations.

Requirements

Ability to maintain accurate records and documentation
Strong attention to detail and organizational skills.
Ability to remain professional and composed when interacting with frustrated or hostile individuals.
Ability to follow written and verbal instructions and maintain confidentiality of sensitive information.
Ability to communicate clearly with citizens and coworkers.
Basic computer and data entry skills.
High School Diploma or GED from an accredited institution required.

Nice To Haves

Some customer service experience preferred.

Responsibilities

Record court decisions and update case records accurately in the system.
Respond to citizen inquiries in person, by phone, or through written communication.
Answer telephone inquiries and provide general information related to court records or case status.
File and maintain court dockets and related documentation.
Ensure records are complete, organized, and maintained in accordance with established procedures.
Communicate with internal teams to resolve record discrepancies or documentation issues.
Work in a productive, safe, and cooperative manner in accordance with all company policies.
Perform other administrative or operational duties as assigned.