IT Asset Administrator

WaFd Bank•Boise, ID

8d•$24 - $29

About The Position

This position's primary responsibility is to manage the lifecycle of business hardware. They will assist in or fully manage asset procurement, configuration, deployment, tracking, troubleshooting, and eventually recycling/destroying the hardware. They will be responsible for working directly with vendors, aiding in finding new vendors to partner with, and maintaining solid relationships with current partners. They will be expected to learn and improve process flow while adhering to all regulatory controls. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned: Assess and fulfill new requests by evaluating the need and determining the best solution Configure hardware to be deployed to the bank's locations and used by its end users Perform accurate stock level counts to ensure healthy min/max levels are maintained Aid in IT asset procurement Perform necessary processes as documented for regulatory purposes Document and refine processes for all in scope work Research and propose solutions for new technology, hardware, or services Track asset assignment, delivery, movement, return, and retiring/destruction in CMDB Follow the Bank's Information Security policies, ensuring that the processing and handling of all client information and confidential Bank information is done in a secure manner and environment. Primary contact for hardware and software compatibility inquiries related to client-facing systems. Complete and pass all assigned eLearning courses. Adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations. Avoid real or perceived conflicts of interest and maintain client privacy and confidentiality.

Requirements

Associate degree or equivalent is preferred
Industry recognized certification in IT is preferred
Ability to provide ideal solutions for various requests
Self-start and self-direct work as needed to achieve completion of expected tasks.
Create structure in an evolving role, with limited guidance from manager
Ability to create comprehensive documentation on processes and standards.
Excellent verbal and written communication skills
Highly positive customer service interactions
Experience shipping/receiving preferred
Minimum 2 years of experience in IT related field
1-year experience in financial or retail industry
Proficient using Microsoft Office, specifically Word, Outlook, and Excel
Experience in ITIL Framework preferred

Responsibilities

Assess and fulfill new requests by evaluating the need and determining the best solution
Configure hardware to be deployed to the bank's locations and used by its end users
Perform accurate stock level counts to ensure healthy min/max levels are maintained
Aid in IT asset procurement
Perform necessary processes as documented for regulatory purposes
Document and refine processes for all in scope work
Research and propose solutions for new technology, hardware, or services
Track asset assignment, delivery, movement, return, and retiring/destruction in CMDB
Follow the Bank's Information Security policies, ensuring that the processing and handling of all client information and confidential Bank information is done in a secure manner and environment.
Primary contact for hardware and software compatibility inquiries related to client-facing systems.
Complete and pass all assigned eLearning courses.
Adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
Avoid real or perceived conflicts of interest and maintain client privacy and confidentiality.