IT Applications Specialist III - Business Applications

InnovAge•Denver, CO

About The Position

Under the supervision of the Director, Enterprise Applications, the IT Applications Specialist III – Business Applications provides support of business-critical accounting/financial/human resource applications, software, and architecture in the development, UAT and productions environments, and manage project activities for InnovAge and its affiliates. Essential Functions and Work Responsibilities Functional Category: Application and business user support, process improvement work, lead role activities, documentation, policy/procedure compliance, some project management activities Estimated Percent of time Spent – 100% General Requirements for Application Support Position Installs applications in the development and system test environments for Development and UAT testing. Performs system administration by writing utilities and monitoring information technology services. Provides technical support and maintenance of installed applications software. Tier II and Enterprise level Assists with implementation, configuration and testing of new product versions with end users. Interacts with end users and software vendors in order to troubleshoot installation and implementation issues. Develops and maintains detailed technical knowledge of the specifications, operation, and diagnostic of products. Organizes, produces, and reports on the progress of ongoing testing, trials, and evaluation of new products and services. Conducts orientation to new users regarding applications of software. Functions as a key point of user contact and customer service for business systems and is accountable for user satisfaction. Assists in the execution of large and small IT projects. Actively supports applications system and collaborates with Service Desk team to resolve problems and incidents. Acts in a Lead role for the Application support team. Helps team tactically execute on day to day responsibilities and assists where needed. Supports mobile devices. Travel Requirements Travel Less than 5% Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. $86,800-$110,000 Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Attention Florida Applicants This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Requirements

Bachelor’s degree in Computer Science, Information Systems Management, Accounting/Finance, Engineering or a related field from an accredited college/university
Minimum of 8 years of experience providing applications support, systems integration and system administration
Experience in supporting business related systems.
Experience with and understanding of relational databases, Active Directory and Microsoft Office Suite.
Understanding of Accounting, Finance, Human Resources and healthcare claim principles depending on role.
Understanding of IT General Controls and how to operate within said controls
Experience with Tier II and Enterprise level systems
Ability to analyze situations/problems and determine a plan on how to address without a playbook using strong critical thinking skills
Strong understanding of business/operational transactions and process flow as it relates to various types of Business Systems and related transactions.
Install and configure application components. Tier II and Enterprise level systems.
Troubleshoot and resolve day to day user issues including suspended transactions, End user issues, system performance, etc.
Critical thinking skills are a requirement as this position will also fulfill lead related duties and assist the team with execution of responsibilities.
Current knowledge in light programming/scripting (Powershell, VB, TSQL, etc)
Experienced in identifying problems, gathering data, assembling requirements, and recommending solutions.
Skilled at prioritizing and being able to work under the pressure of multiple demands while meeting/exceeding deadlines
Experience with supporting databases, specifically SQL Server, SSRS, and SSIS.
Experience working in a team-oriented and collaborative environment.
Organizational and conflict resolution skills
Exceptional Written and verbal communication skills
Strong critical/analytical thinking skills.
Strong business acumen and customer service attitude
Excellent managerial and supervisory skills
Ability to consistently deliver on deadlines, on time and within budget
Excellent analytical and problem-solving skills
Financial skills and ability to analyze financial data
High tolerance of ambiguity
Mindset of “value creation” (as opposed to task completion)

Responsibilities

Installs applications in the development and system test environments for Development and UAT testing.
Performs system administration by writing utilities and monitoring information technology services.
Provides technical support and maintenance of installed applications software. Tier II and Enterprise level
Assists with implementation, configuration and testing of new product versions with end users.
Interacts with end users and software vendors in order to troubleshoot installation and implementation issues.
Develops and maintains detailed technical knowledge of the specifications, operation, and diagnostic of products.
Organizes, produces, and reports on the progress of ongoing testing, trials, and evaluation of new products and services.
Conducts orientation to new users regarding applications of software.
Functions as a key point of user contact and customer service for business systems and is accountable for user satisfaction.
Assists in the execution of large and small IT projects.
Actively supports applications system and collaborates with Service Desk team to resolve problems and incidents.
Acts in a Lead role for the Application support team. Helps team tactically execute on day to day responsibilities and assists where needed.
Supports mobile devices.