IT Applications Analyst

Cleco•Pineville, LA

About The Position

At Cleco, we're not just powering lives—we're powering a cleaner, smarter future for Louisiana. With bold investments in innovative energy solutions, we’re transforming how we power our communities: smarter, cleaner, and more sustainable. This is a long-term commitment to our people and our communities because our future—and the future of generations to come—depends on it. If you're ready to make an impact where it matters most, join us at Cleco—where we're Energizing Your Tomorrow. The IT Application Analyst II is a professional level position whose role is to elicit, analyze, specify, and validate the maintenance-related business needs of stakeholders and business partners as it relates to business and technology applications. With some oversight from the Manager – IT Architecture Services, this position works with the business in implementing strategic, operational, and financial plans related to applications. This includes interviewing stakeholders and gathering and compiling business requirements to understand the maintenance solutions they need. The analyst has some oversight on the delivery of strategic projects and system enhancements to accomplish business objectives with insights of the corporate strategy.

Requirements

Bachelor's degree in information systems, Computer Science or Business or related field.
3-5+ years of related experience
Ability to interact with all levels of employees to address issues
Ability to manage high workloads and conflicting priorities
Strong analytical and critical thinking skills to interpret KPIs/metrics and derive insights into actionable opportunities
Drive issues to resolution while maintaining an atmosphere of collaboration
Maintain a strong knowledge of industry and technology trends

Nice To Haves

Experience supporting SAP improvement and deployment projects, preferred
IT Process Certification (ITIL, Six Sigma), Preferred

Responsibilities

Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence.
Collaborate with relevant stakeholders on product vision, strategy, and roadmap
Provides input to the Manager of IT – Architecture Services for the development and execution of the product life cycle plans for products and applications
Builds and maintains relationships with the stakeholders; promotes communications
Work with product stakeholders and project team to prioritize maintenance requirements
Participate in purchased solutions QA to ensure features and functions are enabled and optimized
Participate in the selection of software solutions selected by the organization
Promote effective communication between internal, onshore, and offshore resources
Provide diagrams, charts, and key metrics reports to management as needed
Maintain compliance with all applicable regulatory requirements such as SOX or FERC
Adherence to Cleco’s incident management and change control processes
May perform other duties as assigned.