IT Application Specialist

TVS Supply Chain Solutions Ltd•Waterloo, IA

45d•Onsite

About The Position

The Application Specialist performs technical application support to assist departments and management with information technology applications/platforms. This is accomplished by performing upper-level technical support for Dynamics, UKG, INSEQ, Ignition, JDA WMS, TMS, and Microsoft Power Apps. Work involves configuring current systems, conducting needs assessments, evaluating new systems, and developing functional specifications/scope for technology projects. Advise in procuring new systems and implementing vendor-supplied applications, including the process scope, installation, customization, deployment, maintenance, training, and ongoing support for our Waterloo, IA facility. Please note that we are unable to provide immigration support or sponsorship for this position. Applicants must have the legal right to work in Iowa without requiring sponsorship now or in the future.

Requirements

Associate degree or equivalent industry certification in Computer Science, Engineering, Information Technology, or a related field
Strong communication skills
Working knowledge of Dynamics, UKG, JDA WMS, Ignition, and Microsoft Power Apps
Process and workflow analysis and documentation
Proficiency with Microsoft Office, Office 365 preferred
Communication and customer service skills
Critical thinking, problem-solving, and time-management skills
Ability to navigate operating systems
Desktop communications
Configuration management and query software
Process analysis
Systems analysis
Working in a team environment
Great prioritization, organizational, and multi-tasking skills.
Ability to manage several concurrent projects and work under pressure.

Responsibilities

Administer applications and provide technical expertise in process, development, and execution of INSEQ, Ignition, JDA WMS, TMS, and Microsoft Power Apps
Assist in the development of software products, select appropriate software applications according to business requirements, and ensure the achievement of end results.
Assist with customer requirements and provide operational input, engineering input, and technical support.
Work with the Business Development team on solution designs for new and prospective customers.
Design, optimize, and collaborate on warehouse layouts and material flow within the operations.
Organize regular research studies for new and emerging technologies to grow and optimize the organization.
Collaborate with Operations and Engineers to ensure applications are maintained, optimized, and upgraded to meet current and future needs.
Assist with system checks and quality assurance.
Interface with software vendors to coordinate project rollouts and enhancements.
Provide post-implementation support and ongoing support plans.
Quickly responds to incident alerts and support calls. Identifies and coordinates with teams critical to the event's resolution, sets up bridge calls, and escalates when necessary.
Proactively monitors highly available applications/systems. Interprets and disseminates the information to various audiences, including support teams, internal leadership, and customers.
Performs key tasks to test upgrades, cumulative updates, hotfixes, and enhancements to production by first verifying test and development systems.
Self-educates on new systems, applications, and tools and requests guidance or training.
Creating and implementing system changes, emergency changes, and break fixes following the Change Request Process.
Models and reinforces safety as a top priority of the organization.
Meets deadlines, keeps projects on budget, and provides a clear project scope.
Participate in all TVS SCS quality and excellence initiatives.