IT Application Analyst
About The Position
Join our IT Business Applications team as a functional and technical Subject Matter Expert (SME) for Business Application Solutions. This role includes supporting and optimizing IFS ERP, Salesforce, Agile PLM, and other non-ERP applications, as well as their associated Reporting and Analytics tools. You will play a key role in driving operational excellence and contributing to the enhancement of our business systems. Primary Duties & Responsibilities Service Delivery and Operations Provide timely support and service in accordance with department standards. Frequently communicate to users as to current status of problems/issues. Update documentation following resolution of problems. Communicate with external vendors as necessary to coordinate resolution of open support issues. Adheres to department standards/Procedures/Policies and complies with legal and regulatory requirements System Requirements Analysis Develops a thorough knowledge of manufacturing system requirements and business processes Participates and provides assistance in the planning, designing, development, and deployment of new applications and enhancements to existing applications Utilize input from other leaders and key users to improve existing technology, capabilities and software. Keeps abreast of new technology Participates in the design and implementation of business process change Project Management Develop and manage project plans to effectively implement information technology solutions, indicating significant milestones Determine resource needs to complete project Meet project schedules/milestones. Complete project deliverables according to department standards Effectively communicate project expectations with team members and project stakeholders. Proactively identify, communicate and resolve project issues
Requirements
- B.S. Information Science or related field
- Minimum of 2 years of experience supporting ERP, CRM, or business analytics tools (manufacturing environment preferred).
- Knowledge of key BI and analytics concepts and technologies.
- Knowledgeable in relational database technology, application programming, including the ability to write and analyze programs using SQL, scripting languages, and Power Queries.
- Demonstrated experience in the support and/or implementation of business application software packages.
- Excellent customer service skills including telephone techniques, listening skills, sense of urgency and enthusiasm.
- Excellent verbal and written communication skills; ability to communicate effectively with end-users and management.
- Demonstrated problem-solving and work prioritization skills.
- Balances business and technical issues in decision making.
- Able to identify and assess alternatives, make decisions and communicate the process and logic
- Must be both team-oriented and self-motivated.
- Experience with operating systems, relational databases, reporting tools including MS Windows, Oracle, Crystal or other reporting/Business Analytics tools is essential
Nice To Haves
- Experience implementing or supporting Data warehousing and Business Intelligence/Analytics solutions preferred
- Knowledge of manufacturing processes and financial reporting especially in an Aerospace and project environment preferred.
Responsibilities
- Provide timely support and service in accordance with department standards.
- Communicate with external vendors as necessary to coordinate resolution of open support issues.
- Adheres to department standards/Procedures/Policies and complies with legal and regulatory requirements
- Develops a thorough knowledge of manufacturing system requirements and business processes
- Participates and provides assistance in the planning, designing, development, and deployment of new applications and enhancements to existing applications
- Utilize input from other leaders and key users to improve existing technology, capabilities and software. Keeps abreast of new technology
- Participates in the design and implementation of business process change
- Develop and manage project plans to effectively implement information technology solutions, indicating significant milestones
- Determine resource needs to complete project
- Meet project schedules/milestones.
- Complete project deliverables according to department standards
- Effectively communicate project expectations with team members and project stakeholders.
- Proactively identify, communicate and resolve project issues
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
