IT and Jr Salesforce Specialist
About The Position
Are you passionate about providing technical solutions, using analytical skills to design automation, and solving complex systems problems? Footprint Project is seeking a IT & Jr. Salesforce Administrator Specialist to join our small, growing team! This position will own the technical experience, streamline workflows and be a part of creating integral, reliable, and efficient systems. If you care about clean energy and sustainable emergency response and have relevant experience or transferrable skills, we’d love to meet you! ABOUT US Footprint Project is a 501(c)(3) nonprofit disaster service organization headquartered in New Orleans, Louisiana. We develop and deploy sustainable response technologies to community resilience centers after climate disasters in the U.S. Footprint Project works across the disaster management cycle to expand frontline access to mobile microgrids and reduce fossil fuel use. Visit www.footprintproject.org to learn more.
Requirements
- At least 1 year of experience in IT/similar role OR Associates degree+ in computer science/similar field OR relevant certifications
- Demonstrated ability to diagnose issues across operating systems (Windows, macOS, Linux) and various hardware peripherals.
- Demonstrated ability to explain complex technical issues to non-technical users in clear, empathetic language.
- Foundational knowledge of cybersecurity principles, such as identity management, phishing detection, and zero-trust concepts.
- Drive and willingness to learn new tools quickly as technology shifts.
- Evidence of a methodical approach to identifying and resolving root causes rather than just treating symptoms.
- High responsiveness and a professional demeanor when handling internal support tickets.
Nice To Haves
- Higher education degree - Associate’s, Bachelor’s, or Master’s
- 1 year of hands-on Salesforce administration experience
- Salesforce Certified Administrator (ADM-201) is highly preferred or required within the first six months.
- Interested in sustainability, the environment, and/or humanitarian relief.
Responsibilities
- Desktop & Device Support: Provide day-to-day technical assistance for staff, including hardware (Mac/PC) and peripheral setup (printers, monitors, AV systems).
- Network & Connectivity Management: Troubleshooting local area networks (LAN), Wi-Fi, and VPNs to ensure staff can work securely from regional offices or home.
- System Maintenance: Performing software updates, patches, and routine diagnostics to maintain daily platform performance.
- User & Security Management: Creating and deactivating user accounts, managing licenses, and configuring roles, profiles, and permission sets across platforms.
- System Configuration: Building and adjusting custom fields, page layouts, and basic automation using Salesforce Flow
- Data Integrity: Managing data imports/exports, performing regular deduplication using tools like Data Loader, and conducting data quality audits.
- Analytics & Reporting: Creating and updating custom reports and dashboards
- Technical Support: Acting as the first line of support for internal users, troubleshooting system glitches, and resolving "how-to" queries.
- Documentation & Training: Maintaining up-to-date process guides and leading training sessions to drive user adoption of new platform features.
- Perform other job-related duties as needed
Benefits
- Monthly stipends for healthcare, mental healthcare, and technology
- 31 days for vacations and holidays for the calendar year through the following Q1
- Paid Sick Leave
- Generous paid Bereavement Leave
- Generous paid Parental Leave
- Unpaid Family and Medical Leave
- Professional development financial assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
