This position is responsible for supporting end-users at our Eagle River Mine Complex, our lab facilities office in Wawa, and our shared services office in Sault Ste. Marie.
End-user support Primary - Deskside, Remote Computer, VOIP, Printing, Internet.
Corporate servers, network infrastructure and phone system support.
Install/rebuild and maintain computer/laptop hardware, and other IT related systems.
Identify and resolve problems related but not limited to software, hardware, network and cyber security.
Perform daily monitoring and validation of integrity and availability of IT Systems.
Create, change, and delete user accounts for computer, server domain, Office 365, VoIP phone system.
Diagnose issues with security cameras, software & video recording equipment.
Interact and coordinate with external IT service partners to resolve technical issues.
Obtain quotes, enter orders and track deliveries for IT-related equipment.
Other duties, as assigned.
Post-secondary education in Information Technology or equivalent experience.
Minimum 3 years' experience in IT user-support roles.
Experience with on-site/camp support and challenges is considered an asset.
Able to work effectively as a part of a team as well as independently.
Strong communication, problem solving and time management skills.
Proven experience with Windows Servers, Active Directory, Modern Windows desktop operating system.
Knowledge of enterprise networks (wiring, switches, wireless, VPN & firewalls).
Equal opportunity employer committed to responsible mining practices.
Disability-related accommodations available on request.